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Ironclaw RGB wireless can't save profile nor update/pair


Newbie001
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Hello!

 

Today I bought the Ironclaw rgb Wireless and the mousemat MM700 Polaris. I put the dongle of the wireless mouse in the usb of the mousemat.

And i connected the cable of the mouse in a usb port in my PC.

It started working. I was already use ICUE for my keyboard so i opened the software and my mouse and mousemat were also added.

I created my own profile for the ironclaw mouse, and the first hours it worked perfectly. But after a few hours, the settings will reset theirself.

The changed buttons and colors are gone and back to factory defaults.

So I checked up the internet and they gave as advice to pair the mouse in the settings of ICUE.

When I click on this in the software settings, or also when I want to update the mouse firmware, it tells me to connect the USB cable directly.

But the dongle is in my pc, and the mouse is also directly connected with the cable from mouse to PC. And the error still showes up that I have to connect the device to my PC with an USB cable.

I tried to reset the mouse, I dont know if it worked well, but the error and the first problem about the factory default is still showing up..

 

Can you please help me?

Thank you in advance.

 

Kind regards

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