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H150i Pro RGB XT not recognised in iCue, but is working


TriixstaR
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Hey

 

I have my brand new H150i Pro RGB XT and have just installed it, it is working (the temps are slightly higher than I expected but I'm hoping with some help I can control the fans)

 

I have 9 fans in my O11 Dynamic XL case, I run 2 lighting node cores (the ones that came with my 3 packs of QL120s) to control the RGB on all 9 (3 are mounted on the new cooler)

 

I tried uninstalling and reinstalling iCue, and changing the USB headers with the one on my CoPro, but nothing I seem to do makes the H150i Pro RGB XT light up or show up in my iCue software? I have made sure all the connections are correct and proper, the cooler is connected directly to the motherboard and so is the CoPro.. any ideas what could be the problem? When I swapped the USB ports at the bottom of the mobo it showed on windows "windows is now setting up h150i pro rgb xt) so I was thinking "great, problem solved, i'll restart icue and it should be fine" but alas, it was still not there? any help or advice would be appreciated as this is now my second H150i RGB Pro XT after getting the first RMA'd (DOA) so I'm hoping it's not another RMA case :/

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Do you have connected the H150i to sata power from psu?

 

Yes, like I say in the title, it is working. I can feel the liquid running through the hoses and stuff so I'm fairly certain it's working, It's just not registering in iCue and the RGB isn't turning on, not even generically..

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I have now used USBDeview to confirm that windows can see "H150iRGBPROXT" and it is highlighted in green, connected, safe to unplug, not disabled and not on a USB hub? I'm very confused as to why iCue wont detect it
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You've got 2 Cores and the H150i XT, so that's 3 USB 2.0 connections. Most motherboards don't have that many. Are you using a powered USB 2 hub? What motherboard do you have?

 

I'm using a Gigabyte X570 AORUS ULTRA, I have the cores connected into the commander pro which has an additional 2 USB headers - on the motherboard I have the commander pro plugged in, and the H150i plugged in, with the cores running off the commander pro itself?

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You've got 2 Cores and the H150i XT, so that's 3 USB 2.0 connections. Most motherboards don't have that many. Are you using a powered USB 2 hub? What motherboard do you have?

 

I have also just tried to disconnect one of the lighting node cores on the commander pro and replaced it with the one from the cooler, and it (again) registered and was "set up" on windows.. but iCue still doesn't want to recognise it.. I'm at a loss at this point, every USB seems to detect to some capacity, both internally or externally, but the RGB refuses to turn on, and iCue refuses to see it, even though windows sees it? the bios was in fine order too, and its connected to the cpu_fan header.. is this ANOTHER RMA? or do you think there is something I'm missing?

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I'm using a Gigabyte X570 AORUS ULTRA, I have the cores connected into the commander pro which has an additional 2 USB headers - on the motherboard I have the commander pro plugged in, and the H150i plugged in, with the cores running off the commander pro itself?

 

That may be the relevant bit. Specifically the AMD x570 (and some X470 with BIOS upgrades) have recognition with Corsair hardware. There are some rather long threads about it, but most people resolve the issue by using an powered USB 2 hub. It doesn't seem to matter which one and the inexpensive ones do the trick.

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That may be the relevant bit. Specifically the AMD x570 (and some X470 with BIOS upgrades) have recognition with Corsair hardware. There are some rather long threads about it, but most people resolve the issue by using an powered USB 2 hub. It doesn't seem to matter which one and the inexpensive ones do the trick.

 

Are we talking one of those external USB hubs? If so, how would that work? route the USB cable to the outside of my case? or is there something internal? Also, Windows recognises it? which leads me to believe it might be a software problem in iCue maybe?

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Are we talking one of those external USB hubs? If so, how would that work? route the USB cable to the outside of my case? or is there something internal? Also, Windows recognises it? which leads me to believe it might be a software problem in iCue maybe?

 

No, it's an internal powered hub.

Check this, works for sure with my X570 board.

 

https://www.nzxt.com/products/internal-usb-hub

 

Baio

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Can I ask what power supply you use? I'm having trouble finding some extra sata power cables for my EVGA GQ 750 and I'm needing a couple more by the looks of it

 

I’ using a Corsair AX860i.

Look at CableMod (or similar) website for custom cables that plug directly into your PSU (if supported)... a bit expensive but a better solution than extension cables.

 

Baio

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I’ using a Corsair AX860i.

Look at CableMod (or similar) website for custom cables that plug directly into your PSU (if supported)... a bit expensive but a better solution than extension cables.

 

Baio

 

I have a modular one so I assume I should be able to just plug some more in, but I tried using one from my old Corsair 750 PSU and it doesn't work with it.. Then I found out it needs to be compatiable or something so I'm a bit lost as to what to do.. I reached out to EVGA to see if they had any guidance about where I can get some more SATA power cables for the PSU I have..

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Be careful with mixing PSU cables from other brands or even other units in the same family. The specs may not be the same.

 

3rd party like Cablemod may be an option. I would also check out EVGA directly, depending on where in the world you live. This is the general link to their cables. The GQ 750 SATA are on the top in several forms. Unfortunately, it looks like they are out of the triples which might be first choice.

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Be careful with mixing PSU cables from other brands or even other units in the same family. The specs may not be the same.

 

3rd party like Cablemod may be an option. I would also check out EVGA directly, depending on where in the world you live. This is the general link to their cables. The GQ 750 SATA are on the top in several forms. Unfortunately, it looks like they are out of the triples which might be first choice.

 

Yeah I have messaged them and awaiting response, gonna see if there really is no other options other than having another cable this evening. Otherwise I might be SOL and be forced to get another PSU with more SATA cables in the box, which would be sad since my PSU is just over 1 year old :/

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Be careful with mixing PSU cables from other brands or even other units in the same family. The specs may not be the same.

 

3rd party like Cablemod may be an option. I would also check out EVGA directly, depending on where in the world you live. This is the general link to their cables. The GQ 750 SATA are on the top in several forms. Unfortunately, it looks like they are out of the triples which might be first choice.

 

I don't suppose you have any advice on maybe how to run push/pull on the cooler? I was thinking fan splitters but I don't know if thats wise.. I have 3 QL120s on it right now, but I'm looking at the 3 fans it came with and thinking "can I use those too?"

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I don't suppose you have any advice on maybe how to run push/pull on the cooler? I was thinking fan splitters but I don't know if thats wise.. I have 3 QL120s on it right now, but I'm looking at the 3 fans it came with and thinking "can I use those too?"

 

It's the configuration I'm using at the moment... not great performance improvement, I did this just for fun.

I'm using Y splitters plugged into the AIO's headers (the splitters are from Silverstone)... the main issue is that both splitters from Silverstone or Noctua don't plug perfectly into the headers... it's a matter of millimiters, but I have to fix them carefully as one fan sometimes stopped working.

 

Baio

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Have you resolved this?

 

If not try this,

 

open icue - click on settings

Uncheck the box "show only connected devices"

Checkmark the box again

reboot pc

 

I wish I had sorted this out, but no, no fix yet.. I was on the line with Corsair support yesterday to see what they had to say, I mentioned everything stated here and the support agent was also completely stumped. I said "it seems like it might be software related since Windows can recognise the cooler, its just iCue that doesn't want to co-operate" - anyway, I was asked to download some Elgato program and run it, then send the zip file over to them to have it analysed by their AIO specialist.

 

In regards to your suggestion, I did something similar when I installed it and the problems started, if I recall, I even tried leaving the option on and rebooting but to no avail.. From what I could gather, it might have something to do with Corsair and the x570 Ryzen chips.. I don't know if its a problem on Corsair's side, or the chips but.. I'm not willing to trade in my motherboard so I can get it to work, if the specialist can't figure it out and help me fix it, I will RMA the cooler and get a refund to put towards an NZXT AIO instead I think..

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They had you download Elgato? Not sure what to say there.

 

The X570 disconnect thread must be 20 pages long. I don’t know who is at fault either, but this issue really only exists on that platform and Platinum/XT spec pre-dates the x570 launch. AMD does have a penchant for mixing things up. Regardless, most people solve this by getting the powered usb 2 hub. On a lot of systems you might need it anyway with only 1 or 2 internal ports. If you haven’t already done that, it is a cheap and easy fix.

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  • 2 weeks later...

Hey,

 

I had a similar problem with my H100i, I can't remember if iCue was recognizing it but the pump was working fine, fans fine, just no RGB. I found out that the problem was a sata power extension, apparently the extension cable was a wire short and that wire was needed for the RGB to work. It might not be an extension problem (if you don't use one) because I seem to recall someone in another forum saying that their power supply was modular and when they swapped to a different cable with that extra wire in it, their RGB worked. Weird that their power supply came with two different types of sata power leads but there we go. Worth looking at if everything else has failed.

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