Jump to content
Corsair Community

Red exclamation mark in ICUE software


jpbnetley
 Share

Recommended Posts

Hi,

A few days ago, when I started up my pc, I noticed that the colours was just red. (should be that rainbow visor one)

 

I opend up ICUE software and saw my keyboard was not showing up.

When I unplug, and plug it back in.

The keyboard shows up, but now there is a read exclamation mark.

(See attached image)

 

This might have been after I updated ICUE.

But I am unsure.

 

I am running 3.28.75 for ICUE.

 

I tailed the logs, and saw the following.

2020-05-31T23:39:55 I cue.devices: Begin attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col04#7&247f0a35&1&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-05-31T23:39:55 I cue.devices: End attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col04#7&247f0a35&1&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 0

2020-05-31T23:39:55 I cue.devices: Created new device"K95 RGB PLATINUM" (vid=1b1c, pid=1b2d); ready:false

2020-05-31T23:39:55 I cue.devices: Begin attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col02#7&247f0a35&1&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-05-31T23:39:55 I cue.devices: End attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col02#7&247f0a35&1&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 0

2020-05-31T23:39:55 I cue.devices: Begin attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col03#7&247f0a35&1&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-05-31T23:39:55 I cue.devices: End attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_00&col03#7&247f0a35&1&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 0

2020-05-31T23:39:55 I cue.devices: Begin attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_01#7&37af2673&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-05-31T23:39:55 I cue.devices: End attaching to "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d) "\\\\?\\hid#vid_1b1c&pid_1b2d&mi_01#7&37af2673&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 1

2020-05-31T23:39:55 I cue.devices: Initializing "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d)

2020-05-31T23:39:55 I cue.devices.nxp: Get device info failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:55 I cue.devices.nxp: "K95 RGB PLATINUM" Get device info failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:55 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:55 I cue.devices.nxp: Get device info failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:55 I cue.devices.nxp: "K95 RGB PLATINUM" Get device info failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:55 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:55 I cue.devices.nxp: Get device info v2 failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:55 I cue.devices.nxp: "K95 RGB PLATINUM" Get device info v2 failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:55 I cue.devices.nxp: Initializing K95 RGB PLATINUM : spent all tries on getDeviceInfo().

2020-05-31T23:39:55 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:55 I cue.devices.nxp: Get device info v2 failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:55 I cue.devices.nxp: "K95 RGB PLATINUM" Get device info v2 failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:56 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:56 I cue.devices.nxp: Get file storage info failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:56 I cue.devices.nxp: "K95 RGB PLATINUM" Get file storage info failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:56 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:56 I cue.devices.nxp: Get file storage info failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:56 I cue.devices.nxp: "K95 RGB PLATINUM" Get file storage info failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:56 I cue.devices.nxp: Reset fail counter for "K95 RGB PLATINUM"

2020-05-31T23:39:56 I cue.devices.nxp: Initializing K95 RGB PLATINUM : spent all tries on getFileStorageInfo().

2020-05-31T23:39:56 I cue.devices: Initialized false "K95 RGB PLATINUM" (vid=1b1c, pid=1b2d)

2020-05-31T23:39:56 I cue.devices: Device object failed to initialize, so it won't be registered with application susbystems. K95 RGB PLATINUM.

2020-05-31T23:39:56 I cue.devices.nxp: Get device info v2 failed. request timed out for K95 RGB PLATINUM

2020-05-31T23:39:56 I cue.devices.nxp: "K95 RGB PLATINUM" Get device info v2 failed. with "The I/O operation has been aborted because of either a thread exit or an application request. (995)"

2020-05-31T23:39:56 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image"

2020-05-31T23:39:56 I cue.firmware.index: "K95 RGB PLATINUM" firmware update, expected version: 3.21 same version found, on device: bootloader: 0.4 firmware: 3.21

 

Not sure if that helps much.

I tried uninstalling the keyboard driver, then restarting the system and plugging the keyboard back in.

 

I also tried reinstalling ICUE.

 

None of these worked.

Any suggestions would be welcomed.

 

Thanks in advance.

533310453_corsairredmarkkeyboard.jpg.a457f2818ee05d3a4389d010fcacfffd.jpg

Link to comment
Share on other sites

 Share

×
×
  • Create New...