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ICUE does not recognize DRAM module


HenriqueOliveir
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Hello guys!!

 

I have a problem, the application on my machine doesn't recognize one of the memory modules, so I can't change the lighting effect.

 

The icue application has insistent errors, I will put some images for verification.

 

https://ibb.co/Wgv3f83

https://ibb.co/cLGVRwr

https://ibb.co/xJnWbn7

https://ibb.co/N6vrFnN

https://ibb.co/tp4VvWf

https://ibb.co/86vdcpc

 

I already reinstalled the program, changed the position modules on the motherboard, but nothing worked.

 

In CPU-Z the memory modules appear with different information from each other, which is not normal.

 

I need help! :(:

Edited by HenriqueOliveir
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I would contact Corsair Support so they can check serial numbers and figure out what happened.

 

The red triangle is a general error notification. Usually a restart of the PC will fix it, but in this case the apparent hardware mismatch may prevent it from working. You could try pulling the odd stick and run 2 modules to see if you get a different response.

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