gold leaf Posted May 21, 2020 Share Posted May 21, 2020 So my Ironclaw mouse wheel broke and I submitted a ticket but this thread is making up for the incompetency of Emmanuel Mark (Corsair) who responded to the ticket. I understand there may be delays, that is ok. But there was more than 24 hours between each of his emails, which i responded to within minutes. I sent him everything he asked for and he then said I was "trying and pull a fast one" and closed the ticket. It seems that this is normal corsair customer support, my last mouse broke and when I made a ticket, there was never a response. If there is a staff member that is half competent and can at least give a valid reason for closing the ticket or actually resolve this, i'd give you whatever info you need. Otherwise, i guess its time to move away from corsair products. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted May 21, 2020 Corsair Employee Share Posted May 21, 2020 Can you PM me your ticket number and I will see if I can get someone to look into the issue for you. Link to comment Share on other sites More sharing options...
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