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Package still processing

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I ordered a power supply 8 days ago and it’s still processing. I sent in a support ticket and haven’t gotten a reply yet. I know the whole pandemic thing is going on but if there’s any way for me to get a rough estimate as to when my package will actually be here that would be great. This power supply is the last thing I need to build my PC. Does anyone know how long it takes for a reply to a support ticket?
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