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Item marked shipped, no tracking #

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No one is picking up on customer service (was on hold for an hour last time before I hung up) or responding to tickets.


I was billed for the item though on May 3rd, says it shipped May 11 but no tracking #.


Is my item shipped? Order Number: 4000212341


I need the green screen for work. I do not mind delays, I understand, but the total lack of communication I do not understand.

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