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K57 Keyboard Wireless Dongle Not Working


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  • 4 weeks later...

Dear Corsair employees (team),

 

Opened two separate supporting tickets due to having the same issue with both the K57 wireless keyboard and Harpoon RGB wireless mouse and their respective dongles.

 

Now, could someone please take a look and provide a solution?

 

I understand that you may be busy and probably a lot of other supporting requests have been made, however, as I am positive that my two Corsair devices should be replaced (or at least the WIFI dongles) - please kindly advise/solve.

 

Far from me to push this but it is obvious that my devices have lost their purpose (wireless).

 

Thank you for your understanding.

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  • 4 weeks later...

Hi Guys,

 

Following the opening of two supporting ticket (+ me being less impatient than usual) Corsair support team has started to look into my issues and as a result I will receive the replacement (keyboard) on this coming Friday. I have already received a replacement dongle for my mouse. There was a need to update the mouse (and the dongle) firmware knowing that this could potentially lead to the double-click (also) known issue. It did not happen.

 

Since they have started to communicate with me, I've been kept up-to-date weekly with regard to the RMA/supporting ticket status.

 

This is satisfactory for me, waiting one month didn't bothered me too much and it's acceptable.

 

I really hope that you will be treated by Corsair the same way I was.

 

My best wishes to all of you

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  • 4 months later...

Hi all

 

I had the same wireless connection issue and tried the following reset method and it worked perfectly.

 

1. Turn off your keyboard.

2. With the keyboard turned off, hold down the ESC key.

3. While holding down the ESC key, turn on your keyboard.

4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard#h_2bfbf131-04ee-41b0-ab32-a7f7906f5e49

 

Good luck!

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  • 2 months later...
Hi all

 

I had the same wireless connection issue and tried the following reset method and it worked perfectly.

 

1. Turn off your keyboard.

2. With the keyboard turned off, hold down the ESC key.

3. While holding down the ESC key, turn on your keyboard.

4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard#h_2bfbf131-04ee-41b0-ab32-a7f7906f5e49

 

Good luck!

 

seguendo la stessa procedura non succede nulla

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  • 1 month later...

What i did to reconnect K57 with the dongle:

Plug in Keyboard over USB.

Plug in the dongle.

Start iCue Software (version 4)

Go to Dongle / Connections

Press initialize.

Now they are connected again.

Remove Keyboard from USB.

 

P.S. Be sure that wireless connection is turned on (Press FN + F5)

A flashing white light indicates not connected with dongle.

A static white light indicates connected with dongle

Edited by mpu
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  • 7 months later...

ok so I unistall iCUE and deleted all folders also follow this 

Perform a clean reinstallation of the Corsair Utility Engine (iCUE)
https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-
clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

I reinstall this iCUESetup_4.15.153_release.msi

right after you finish you get this upgrade now v4.16.194

them few seconds later a mandatory firmware upgrade available for
K57 RGB Wireless Keyboard after finish all this (i restar after each step
just in case) my usb dongle still rip and no way out 

who is the killer no body know i think

but what I do know is that the main reason why I bought this keyboard is 
because it is WIRELESS I do not want to be tied to a wired for life
help please

Screenshot (52)_LI.jpg

Screenshot (51)_LI.jpg

Screenshot (53)_LI.jpg

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On 11/29/2020 at 5:30 PM, kopeck said:

Hi all

 

I had the same wireless connection issue and tried the following reset method and it worked perfectly.

 

1. Turn off your keyboard.

2. With the keyboard turned off, hold down the ESC key.

3. While holding down the ESC key, turn on your keyboard.

4. After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

 

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard#h_2bfbf131-04ee-41b0-ab32-a7f7906f5e49

 

Good luck!

nope nothing happen here is rip 

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guys my k57 is working!!! 

ok so I unistall iCUE and deleted all folders also follow this 

Perform a clean reinstallation of the Corsair Utility Engine (iCUE)
https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-
clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

I reinstall this iCUESetup_4.15.153_release.msi

right after you finish you get this upgrade now v4.16.194

them few seconds later a mandatory firmware upgrade available for
K57 RGB Wireless Keyboard after finish all this (i restar after each step just in case) my usb dongle still rip and no way out 

who is the killer no body know i think, but is working now!

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