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Brand new KN70 keyboard with multiples keycap loose!


BigPino67
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I've ordered a brand new K70 keyboard on amazon.ca.

 

Several keys were unclipped while others are super simple to unclip. Some keys are correct.

 

What should I do with it?

Edited by BigPino67
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I think you need to create a support ticket.

https://help.corsair.com/hc/en-us/requests/new

 

The caps that came loose don't stay in place when you put them back in place?

I have an old K70, keycaps on that one need a puller tool to be removed, while on my newer K95 I could pull them by hand.

New PBT caps on the other hand require a lot of force to get removed.

So my guess is that there is a QC issue with caps on keyboards shipped in recent times, never seen one where they fall off the keyboard thou. :o

Edited by Mineria
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Yes they stay in place, if I flip the keyboard, they are so loose that they fall. It's cleary not supposed to be like this.

 

I expect from every single key to be fixed to the keyboard. If i tried to remove a keycap, I want the entire keyboard lifts with my hand.

Edited by BigPino67
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