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Order stuck in customs?

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I ordered some ram and I looked at the tracking number today and it said it was stuck in Anchorage Alaska. FedEx states "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions. Attention graphic Reason for delay: Part number not provided in customer's database. Recommended action: Shipper/Consignee to provide part number. No scheduled delivery date available at this time.", Is there anyone else that's had this issue and how do i fix it?
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