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New memory not working


mfisher91
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Hi,

 

I recently purchased the Corsair CMY16GX3M2A1600C9R Vengeance Pro RAM to upgrade my PC as I thought it would be compatible, but my motherboard isn't recognising it.

 

Could anyone advise as to whether the RAM would work for me? The only thing I've noticed is that my current RAM is 1.35V and this is 1.5V (which is down to the Amazon product listing both!).

 

Here's my system information:

 

Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.
44 structures occupying 2778 bytes.
Table at 0x77EE0000.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
       Vendor: AMI
       Version: A0.17
       Release Date: 08/12/2016
       Address: 0xF0000
       Runtime Size: 64 kB
       ROM Size: 8192 kB
       Characteristics:
               PCI is supported
               PNP is supported
               BIOS is upgradeable
               BIOS shadowing is allowed
               Boot from CD is supported
               Selectable boot is supported
               EDD is supported
               Print screen service is supported (int 5h)
               8042 keyboard services are supported (int 9h)
               Serial services are supported (int 14h)
               Printer services are supported (int 17h)
               ACPI is supported
               USB legacy is supported
               BIOS boot specification is supported
               Function key-initiated network boot is supported
               Targeted content distribution is supported
               UEFI is supported
       BIOS Revision: 5.11

Handle 0x0001, DMI type 1, 27 bytes
System Information
       Manufacturer: HP
       Product Name: 550-203na
       Version: 1.04
       Serial Number: CZC647CNCH
       UUID: B6198503-85ED-DE20-76DC-63A8874D53A9
       Wake-up Type: Power Switch
       SKU Number: N9C30EA#ABU
       Family: 103C_53316J G=D

Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
       Manufacturer: HP
       Product Name: 2B47
       Version: 1.04
       Serial Number:  
       Asset Tag: CZC647CNCH
       Features:
               Board is a hosting board

 

And my current RAM:

 

Handle 0x001B, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0019
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 4096 MB
Form Factor: DIMM
Set: None
Locator: XMM3
Bank Locator: BANK 2
Type: DDR3
Type Detail: Synchronous
Speed: 1600 MT/s
Manufacturer: SK Hynix
Serial Number: 32451115
Asset Tag: 9876543210
Part Number: HMT451U6DFR8A-PB  
Rank: 1
Configured Clock Speed: 1600 MT/s
Minimum Voltage: Unknown
Maximum Voltage: Unknown
Configured Voltage: 1.35 V

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  • 2 weeks later...
Hi,

 

I recently purchased the Corsair CMY16GX3M2A1600C9R Vengeance Pro RAM to upgrade my PC as I thought it would be compatible, but my motherboard isn't recognising it.

 

Could anyone advise as to whether the RAM would work for me? The only thing I've noticed is that my current RAM is 1.35V and this is 1.5V (which is down to the Amazon product listing both!).

 

Here's my system information:

 

Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.
44 structures occupying 2778 bytes.
Table at 0x77EE0000.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
       Vendor: AMI
       Version: A0.17
       Release Date: 08/12/2016
       Address: 0xF0000
       Runtime Size: 64 kB
       ROM Size: 8192 kB
       Characteristics:
               PCI is supported
               PNP is supported
               BIOS is upgradeable
               BIOS shadowing is allowed
               Boot from CD is supported
               Selectable boot is supported
               EDD is supported
               Print screen service is supported (int 5h)
               8042 keyboard services are supported (int 9h)
               Serial services are supported (int 14h)
               Printer services are supported (int 17h)
               ACPI is supported
               USB legacy is supported
               BIOS boot specification is supported
               Function key-initiated network boot is supported
               Targeted content distribution is supported
               UEFI is supported
       BIOS Revision: 5.11

Handle 0x0001, DMI type 1, 27 bytes
System Information
       Manufacturer: HP
       Product Name: 550-203na
       Version: 1.04
       Serial Number: CZC647CNCH
       UUID: B6198503-85ED-DE20-76DC-63A8874D53A9
       Wake-up Type: Power Switch
       SKU Number: N9C30EA#ABU
       Family: 103C_53316J G=D

Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
       Manufacturer: HP
       Product Name: 2B47
       Version: 1.04
       Serial Number:  
       Asset Tag: CZC647CNCH
       Features:
               Board is a hosting board

 

And my current RAM:

 

Handle 0x001B, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0019
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 4096 MB
Form Factor: DIMM
Set: None
Locator: XMM3
Bank Locator: BANK 2
Type: DDR3
Type Detail: Synchronous
Speed: 1600 MT/s
Manufacturer: SK Hynix
Serial Number: 32451115
Asset Tag: 9876543210
Part Number: HMT451U6DFR8A-PB  
Rank: 1
Configured Clock Speed: 1600 MT/s
Minimum Voltage: Unknown
Maximum Voltage: Unknown
Configured Voltage: 1.35 V

 

Could you please provide your motherboard details

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