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Virtuoso driver crash causing PC to restart


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Hi All,

 

Ever since the last update to iCue, my headset driver is crashing and causes my PC to restart. I am getting this error in Event Report:

 

The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem.

 

This is the user data:

 

Log Name: System

Source: Microsoft-Windows-DriverFrameworks-UserMode

Date: 4/28/2020 2:47:41 AM

Event ID: 10111

Task Category: User-mode Driver problems.

Level: Critical

Keywords:

User: SYSTEM

Description:

The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2e35aaeb-857f-4beb-a418-2e6c0e54d988}" />

<EventID>10111</EventID>

<Version>1</Version>

<Level>1</Level>

<Task>64</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000000</Keywords>

<TimeCreated SystemTime="2020-04-28T00:47:41.069367900Z" />

<EventRecordID>4681144</EventRecordID>

<Correlation />

<Execution ProcessID="844" ThreadID="1020" />

<Channel>System</Channel>

<Computer>KenanDuran779</Computer>

<Security UserID="S-1-5-18" />

</System>

<UserData>

<UmdfDeviceOffline xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">

<LifetimeId>{1369f336-c9bf-4824-b159-98412ac1f52c}</LifetimeId>

<FriendlyName>HID-compliant headset</FriendlyName>

<Location>(unknown)</Location>

<InstanceId>HID\VID_1B1C&PID_0A3E&MI_03&COL03\7&33947074&0&0002</InstanceId>

<RestartCount>4</RestartCount>

</UmdfDeviceOffline>

</UserData>

</Event>

 

Anyone else having these issues, any solutions would be appreciated.

 

Thank you

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  • 5 months later...
  • Corsair Employees

Try performing a clean install of iCUE using the process in the link below:

 

https://www.google.com/search?client=firefox-b-1-d&q=clean+install+icue

 

Make sure to backup your profiles before starting the process. If this doesn't resolve the issue, I'd recommend reaching out to our support team for further troubleshooting:

 

https://support.corsair.com/

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  • 5 months later...
  • Corsair Employees
Did you ever figure out the issue?

 

I recently built a new system an I'm currently experiencing this issue, was not an issue on my previous system.

 

Hi Xelion,

 

Have you already tried performing a clean install of iCUE? Based on your provided PC specs, I also suggest updating your BIOS here if you haven't done so already - it includes a fix of USB connectivity which may help.

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  • 4 months later...

Just in case anyone stumbles over this, as I've had the driver crash repeatedly for me today.

Try opening Device Manager, open the Human Interface Devices category (should be open by default with an issue icon on HID-compliant headset), delete/uninstall the HID-compliant headset, disconnect and reconnect the headset (or turn it off and back on), the entry should reappear without the issue.

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