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Corsair One Pro - Black Screen Error


Megabeard
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I have a Corsair One Pro 1080ti. My computer black screened during gaming the other day, I restarted and it went back to normal. Later that day I left a game open and came back an hour or two later and it had black screened again, fans were on full, although the air coming out was cold.

 

I have not been able to get the computer to display output since. I tried switching to a different DP port, tried all the HMDI ports, tried a different monitor and nothing.

 

I contacted Corsair support and was asked to clear CMOS. I did that and responded to their email within 1.5hours. Haven't heard from them since eventhough I sent 2 more emails requesting an update over the coming days. That was 3 days ago.

 

Does anyone know what else I can do to troubleshoot the issue? I've got time to sort this out over the weekend but I'm not getting much help out of Corsair support.

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Does the PC appear to be running with blue lights on etc.? I had an issue with faulty displayport cables that kept failing meaning screen remained black. As reference I have a 1440p 144hz display for my Corsair ONE pro. Replacing cables helped.
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Does the PC appear to be running with blue lights on etc.? I had an issue with faulty displayport cables that kept failing meaning screen remained black. As reference I have a 1440p 144hz display for my Corsair ONE pro. Replacing cables helped.

 

Yes blue light comes one. I tried HDMI as well as a different screen with a different DP cable.

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So support got back in contact with me, and offered an advanced RMA, send out a replacement and I send back my computer. Took them up on the offer. I received the new computer this afternoon, installed Battle.net and Steam and downloaded one game. The computer was running a bit slow so I restarted and now it’s stuck on blue screen... Bad System Config Info.

 

Pretty disappointing.

 

And by new I mean refurbished (when they said they would send a replacement computer I assumed it would be unsold stock or something, unfortunately I might have just got another dud)

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