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iCUE doesn't start with AX1600i


Ax1600i
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I just got a AX1600i and I installed the USB cable, and the Corsair UBXp Driver fails to start

This device cannot start. (Code 10)

{Operation Failed}

The requested operation was unsuccessful.

 

I have tried 2 different versions of ICUBE, 3.18.77 and 3.27.68.

 

I called support 4 times now and they just don't help.

 

Some info

Event log icube error

Faulting application name: iCUE.exe, version: 3.18.77.0, time stamp: 0x5d287199

Faulting module name: nvwgf2um.dll, version: 26.21.14.4575, time stamp: 0x5e719685

Exception code: 0xc0000005

Fault offset: 0x0099a883

Faulting process id: 0x42c

Faulting application start time: 0x01d6173460de6f32

Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvwgf2um.dll

Report Id: 530aaeab-7154-4e97-9604-21b68eaf4aee

Faulting package full name:

Faulting package-relative application ID:

 

 

 

 

System summary

 

OS Name Microsoft Windows 10 Pro for Workstations

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer ASUSTeK COMPUTER INC.

System Model Z10PE-D16 WS

System Type x64-based PC

System SKU

Processor Intel® Xeon® CPU E5-2650L v4 @ 1.70GHz, 1751 Mhz, 14 Core(s), 28 Logical Processor(s)

Processor Intel® Xeon® CPU E5-2650L v4 @ 1.70GHz, 1751 Mhz, 14 Core(s), 28 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 4001, 4/10/2019

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product Z10PE-D16 WS

BaseBoard Version Rev 1.xx

Platform Role Enterprise Server

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"

User Name Not Available

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 256 GB

Edited by Ax1600i
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