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H100i platinum not showing in icue


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Unclear if either of those programs affect iCUE since I don't use them. However, even if the cooler is unrecognized, its onboard program should protect the CPU. This means either you have a lot of voltage going on and cooler function won't matter or something is not quite right with the cooler.


There are not a lot of recognition problems on the Z390 platform. However, you may wish to quit the Razer/Glorious programs and then re-plug the USB 2 cable for the cooler and see if it shows. Try a different internal slot if you have one. You could also try using an adapter to convert the internal USB to a standard USB A plug for the rear I/O, but not everyone has one of those lying around.

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