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Corsair Return Address (Europe/Belgium)


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Hello,

 

I received a return approval from Corsair for my Corsair Glaive mouse which has the known clicking problem. But in the mail I got it doesn't seem clear which address I need to use for returning my product. Can someone please help me as I don't seem to get a reply on my question via e-mail.

 

The mail I got from Corsair:

 

Dear Niels Soetens,

 

Your return merchandise authorization (RMA) has been approved, and we have included a return label as an attachment to this message. Please carefully follow the instructions below to ensure a smooth return. Note that if a Corsair agent has given different return instructions specific to your situation, those instructions should be followed instead.

 

Include, as applicable for your product:

A copy of this document, showing the RMA number: 2001118549.

All fans that came with coolers or cases being returned

All modules of memory kits being returned, even if not all are faulty

Modular DC cables that came with power supplies being returned

Keep:

AC main power cable of any returning power supply

Records of your return shipment, especially tracking information. Corsair is not responsible for damage to, or loss of your return shipment.

Packing:

Use a padded envelope or box with packing material to protect your returning product. Damage incurred during shipping is not covered by the warranty. Your full name, RMA number 2001118549 and our shipping address must be on the outside of the package. For this purpose, we suggest printing this document and securely attaching the portion above the line to the outside of your package.

 

Shipping:

 

Once you've packed your returning product, ship the package to us. Choose a shipment option with tracking, otherwise we can't proceed with your RMA if your package is lost in the mail. We estimate a processing time of approximately 2-3 business days after your return arrives. After successful processing, replacements are sent at Corsair’s expense and tracking information will be provided via email.

 

If you’re shipping a system or storage device back to us, back up any personal data you have and remove any post-purchased solid-state drives or DRAM upgrades you might’ve installed. We will not return any SSDs or DRAM upgrades in your returned system.

 

For issues or updates concerning your return or replacement, please reach out to Corsair Customer Service by replying to this email. You can also get live service Monday to Friday, 7 AM - 5 PM Pacific Time via:

 

USA Toll Free Phone: 888-222-4346 (also free via Skype)

International Toll Free Phone: 0800-700-22700

 

Thank you for choosing Corsair!

 

Kind regards,

 

Corsair Customer Service

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