Dirty-Harry Posted April 6, 2005 Share Posted April 6, 2005 After the replacing the RAM the PC works fine. goldmemory(Memory test-tool) describes errors on the tested Modules. How can I get a RMA. My reseller is not longer present. I´ve got 4 Modules CMX256A-3200LL here. MfG Harald Milatz Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 6, 2005 Corsair Employees Share Posted April 6, 2005 Can you tell me the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
Wired Posted April 7, 2005 Share Posted April 7, 2005 What is the revision and lot # of each stick? How To Read the Memory Label Test one stick at a time. It's almost impossible for 2 sticks to go bad at the same time, let alone 4. If all 4 are DOA, either a PSU killed them, the memory controller is bad, or the motherboard is bad. Link to comment Share on other sites More sharing options...
Dirty-Harry Posted April 8, 2005 Author Share Posted April 8, 2005 Can you tell me the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Hello Asus P4C800-E Deluxe Intel P4 3.0GHz FSB800 BIOS Settings are all on auto for the memory and CPU I´ve tested the modules on a Asus A7N8X-E Deluxe and the problems are the same. I will test them on another Mainboard. How can I get a RMA? My reseller is no longer available. Is there any RMA-support for Germany? Harry Link to comment Share on other sites More sharing options...
Dirty-Harry Posted April 8, 2005 Author Share Posted April 8, 2005 What is the revision and lot # of each stick? How To Read the Memory Label Test one stick at a time. It's almost impossible for 2 sticks to go bad at the same time, let alone 4. If all 4 are DOA, either a PSU killed them, the memory controller is bad, or the motherboard is bad. Details for the modules(they are all the same) PN: CMX256A-3200LL Version: XMS2306v1.1 LOT Number: 0315058 Other memory modules(corsair, kingston, infineon) works fine on the mainboard. I will test the modules on another mainboard and post here which one is defect. Harry Link to comment Share on other sites More sharing options...
Wired Posted April 8, 2005 Share Posted April 8, 2005 Have you been testing the memory one at a time, or all 4 at once? Link to comment Share on other sites More sharing options...
Dirty-Harry Posted April 8, 2005 Author Share Posted April 8, 2005 Have you been testing the memory one at a time, or all 4 at once? I am still testing them on another MB one at a time with GoldMemory V6.64 I will post the results here. I still wanna know if there is any support or RMA-transaction in Germany available. Thanks Harry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 8, 2005 Corsair Employees Share Posted April 8, 2005 Harry, Gold memory runs over DOS and will not give you accurate results. Please use http://www.memtest.org to test the modules, and if you get errors I would test them one at a time. In addition, you will need to make some chnages in your bios with these modules and this MB or you will get errors in memtest or any memory test that are not the fault of the memory. Please try these settings after you load setup defaults. AI Over Clock Tuner: Manual CPU Freq: 200 MHz Memory Frequency: 100%/DDR400 Dim Voltage to 2.75 Volts (but if you over clock 2.85 Volts) Resulting Frequency: 200MHz/400DDR Legacy USB: Disabled SDRAM CAS Latency: 2T SDRAM RAS to CAS Delay (tRCD): 3T SDRAM Row Precharge (tRP): 2T SDRAM Active to Precharge Delay (tRAS): 6T Then test the modules one at a time with http://www.memtest.org. Link to comment Share on other sites More sharing options...
Wired Posted April 8, 2005 Share Posted April 8, 2005 You may want to contact your reseller, as all of Corsair's overseas distributors are set up to handle RMAs. If your reseller refuses, or does not know about their distributor's capabilities, contact Corsair's Customer Service Department and they can find out whom your reseller's distributor is and help you out with the process. Link to comment Share on other sites More sharing options...
Dirty-Harry Posted April 11, 2005 Author Share Posted April 11, 2005 Harry, Gold memory runs over DOS and will not give you accurate results. Please use http://www.memtest.org to test the modules, and if you get errors I would test them one at a time. In addition, you will need to make some chnages in your bios with these modules and this MB or you will get errors in memtest or any memory test that are not the fault of the memory. Please try these settings after you load setup defaults. AI Over Clock Tuner: Manual CPU Freq: 200 MHz Memory Frequency: 100%/DDR400 Dim Voltage to 2.75 Volts (but if you over clock 2.85 Volts) Resulting Frequency: 200MHz/400DDR Legacy USB: Disabled SDRAM CAS Latency: 2T SDRAM RAS to CAS Delay (tRCD): 3T SDRAM Row Precharge (tRP): 2T SDRAM Active to Precharge Delay (tRAS): 6T Then test the modules one at a time with http://www.memtest.org. Hello RAM GUY I am testing the modules one at a time withe Memtest86+ V1.51. I have made the changes in BIOS you described. Are there any options to be changed in Memtest86+ for testing? Like "Memory Sizing"? or something else? How long should the test run? Harry Link to comment Share on other sites More sharing options...
Wired Posted April 11, 2005 Share Posted April 11, 2005 Any other setting than the ones listed should be set to default. 3 passes should be sufficient. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 11, 2005 Corsair Employees Share Posted April 11, 2005 And you should not change any of the testing options in memtest, just run the default tests for 2-4 passes should be enough to show if you have a failing module or some other problem. Link to comment Share on other sites More sharing options...
Dirty-Harry Posted April 12, 2005 Author Share Posted April 12, 2005 Hello RAM GUY. Hello Wired. I have tested all the RAM one at a time with the settings/options you describes with MemTest86+ V1.55. There are two modules with errors and they failed the test. The other two are fine. How can I get a RMA for the modules which are defect? And where can I ship them? How is the "returning procedure"? My local reseller has retired and is no longer available. Harry Link to comment Share on other sites More sharing options...
Wired Posted April 12, 2005 Share Posted April 12, 2005 Hello RAM GUY. Hello Wired.Hello Dirty-Harry! Hello Ram Guy! :D: Assuming your RMA is approved, contact Corsair's Customer Service Department and they can find out whom your reseller's distributor was and help you out with the process. They'll probably be able to RMA for it you as all of Corsair's overseas distributors are set up to handle RMAs. If not, you can RMA it through Corsair (California, USA). The RMA request can be made three ways: A link to our online form can be found here. Complete the form, and submit it to Corsair. You will receive a response within 24 hours, usually sooner. OR you can print the PDF version and fax it to Corsair. You will receive a response within 24 hours, usually sooner. An editable Excel version can be found here. Complete the form and email it to RMA@corsairmemory.com. You will receive a response within 24 hours, usually sooner. You can also call them @ 1-888-222-4346. as well as send an email with the RMA form email to them. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 12, 2005 Corsair Employees Share Posted April 12, 2005 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
Wired Posted April 12, 2005 Share Posted April 12, 2005 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! What, no hello? Harumph! :shootme: :wtfman: :rant: :nono: :shakeit: :greencry: :brick: :bomb: :ar: :asskick: :beatchair :damnit: :nutkick: :beenrippe :stickpoke :faceslap: :soapbox: :uzi: :flamethro :wtfeh: :whip: :hmmm: :...: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 12, 2005 Corsair Employees Share Posted April 12, 2005 I would suggest Decaff in the future my friend! LMAO! Howdy! :biggrin: Link to comment Share on other sites More sharing options...
Wired Posted April 12, 2005 Share Posted April 12, 2005 I don't drink coffee. Gutentaug! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.