zterezra Posted March 30, 2020 Posted March 30, 2020 (edited) I left my Corsair Virtuoso SE plugged in overnight and when I turned it on this morning, it indicated that it had critical battery (notification sounds and red LED). Then I proceeded to use the headset in USB mode for around 2 - 3 hours and decided to use it in wireless mode again and, in 5 minutes, the headset indicated again that it had low battery. Apart from what just happened today, the battery life of the headset is lackluster at best, with luck I get 4 hours of battery life compared to the advertised 20. I have already made sure that I'm running the latest iCUE version and headset / dongle firmware versions. Apart from RMA, is there a solution for this problem? EDIT: I'm using my headset in wireless mode in a computer that has iCUE installed, led turned green and battery status in the Software is "high". I am measuring how many hours the battery will last, I will update later with more details. Edited March 31, 2020 by zterezra
Corsair Employee Corsair Notepad Posted April 1, 2020 Corsair Employee Posted April 1, 2020 I would recommend you reach out to our support staff by opening a ticket at https://help.corsair.com
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