purpleblau Posted March 28, 2020 Posted March 28, 2020 Hi folks, I tried to solve the problem on my own without any luck. I bought a new Lenovo Legion with M55 Pro mouse. However, iCue cannot detect the M55 Pro on every startup. It always says "no device detected". I tried everyone suggested on this forum with no luck. Close/Reopen iCUE and killing the Corsair services Do Not work. The only solution to bring the mouse back are: What works sofar: 1. if I unplug and replug the mouse into the USB port. 2. if I click on Settings unter iCUE and click the Update firmware button. (notice, that firmaware v.? shows there, because it can't see my mouse.) It's a brand new PC with a brand new mouse. What causes this problem? Any input would be hugely appreciate. This can be real for a such good mouse.
purpleblau Posted March 29, 2020 Author Posted March 29, 2020 I noticed that on each startup, Windows 10 pops a sound that's the sound when you unplug a USB device. I guess the system thinks that the mouse is disconnected or something. But the mouse still works, but iCUE can't see it.
purpleblau Posted March 30, 2020 Author Posted March 30, 2020 (edited) I tried the mouse on another pc without any issue. I also noticed during the installation of iCUE, it deactivated my sound for a short second and it went back up. Not sure, if this has anything to do with the whole thing. It looks like some sort of driver conflict. But I just don't know what causes the conflict in the first place. This issue started when I upgraded the mouse firmware in iCUE, it seems to have broken everything. Despite re-installation I can't get it back to the original status. This really sucks Corsair. You need to do something or I am going to return this damn mouse. I spent way too much time for this crap. Edited March 30, 2020 by purpleblau
DanPimentel Posted April 15, 2020 Posted April 15, 2020 I have exactly the same issue here. Also, I exchange my m55 one the store for a new one and had the same issue with the new one.
giovincci Posted May 27, 2020 Posted May 27, 2020 @DanPimentel, what brand is your pc/laptop? I am asking because I have a Lenovo too just like@purpleblau. I am having the same issues. I have contacted Corsair, and they have given me an RMA. Before the RMA, they asked me to reset the mouse and also to install an older firmware. I still had (and am still having) the same issues after going thru all that, hence the RMA. I wonder is this is specific to Lenovo laptops/PCs. I haven't done the RMA. In fact, I have to request a new one since the old one expired. I couldn't send the mouse to Taiwan because we were under community quarantine.
DanPimentel Posted June 5, 2020 Posted June 5, 2020 @DanPimentel, what brand is your pc/laptop? I am asking because I have a Lenovo too just like@purpleblau. I am having the same issues. I have contacted Corsair, and they have given me an RMA. Before the RMA, they asked me to reset the mouse and also to install an older firmware. I still had (and am still having) the same issues after going thru all that, hence the RMA. I wonder is this is specific to Lenovo laptops/PCs. I haven't done the RMA. In fact, I have to request a new one since the old one expired. I couldn't send the mouse to Taiwan because we were under community quarantine. I'm using a Lenovo y70. That's interesting. The thing is I don't have any machine to test it.
DanPimentel Posted June 5, 2020 Posted June 5, 2020 However, I have a keyboard K55 that works fine with iCue.
MichalD.Szn Posted June 14, 2020 Posted June 14, 2020 The same, problems, canot update firmware and always "device not connected"
DanPimentel Posted August 10, 2020 Posted August 10, 2020 @DanPimentel, what brand is your pc/laptop? I am asking because I have a Lenovo too just like@purpleblau. I am having the same issues. I have contacted Corsair, and they have given me an RMA. Before the RMA, they asked me to reset the mouse and also to install an older firmware. I still had (and am still having) the same issues after going thru all that, hence the RMA. I wonder is this is specific to Lenovo laptops/PCs. I haven't done the RMA. In fact, I have to request a new one since the old one expired. I couldn't send the mouse to Taiwan because we were under community quarantine. Just a update. My old laptop was a lenovo y70. Now I've got a new laptop, a lenovo legion y540, and the mouse works fine with iCue. Looks like @giovincci got the right clue.
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