iCue 3.26.95 Constantly Crashing

[schmak01]

It seems to be daily if not more occurrence. Things worked fine on the previous version. Are others having this issue? Any patch/hotfix? Right now I am running a powershell script to see if it is closed and relaunch it as a band-aid.

 

I get a ton of windows error reports like this:

 

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: iCUE.exe
P2: 3.26.95.0
P3: 5e5d5bd0
P4: StackHash_2beb
P5: 0.0.0.0
P6: 00000000
P7: PCH_74_FROM_ntdll+0x0007232C
P8: c0000005
P9: 00000008
P10: 

 

All after an Error:

 

Faulting application name: iCUE.exe, version: 3.26.95.0, time stamp: 0x5e5d5bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x5860
Faulting application start time: 0x01d5fd6e7e16bfcb
Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe
Faulting module path: unknown
Report Id: 21c1a860-98b5-49c7-a771-e9760196b668
Faulting package full name: 
Faulting package-relative application ID: 

[WillerZ]

Yep happens to me also. I'm looking for where to download the previous version at this point.

[schmak01]

I made a PowerShell script that will re-launch it after it crashes, set to run every 5 minutes in task manager. If it was down, it will pop up in a window, otherwise stay minimized. I haven't figured out how to keep it minimized when launched manually.

 

$path = "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe"
get-process | where-object {$_.Path -eq $path } | measure-object | where-object { $_.Count -eq 0} | foreach-object {start-process -filepath $path }

 

It pops up a PS window so I am trying to figure out how to stop that.

Edited March 19, 2020 by schmak01

[xMacias]

When iCUE crashes, could you export the log file from iCUE Settings and also create a dump file for the crash? That would help the devs get a head start on what's going on.

[schmak01]

When iCUE crashes, could you export the log file from iCUE Settings and also create a dump file for the crash? That would help the devs get a head start on what's going on.

 

I already did that, is there a specific place to upload?

[schmak01]

Got a script working.

 

Create a new PS1 file with the following:

$CheckEverySeconds = 10
$path = "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe"
while ($true){
get-process | where-object {$_.Path -eq "C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe" } | measure-object | where-object { $_.Count -eq 0} | foreach-object {start-process -filepath $path }
Start-Sleep -Seconds $CheckEverySeconds
}

 

Create a new scheduled task, name it what you want, as your user, don't need high privileges. Run at login, delay 15 minutes.

 

Run program: powershell.exe

Arguments: -windowstyle hidden -f "C:\Scripts\iCue.ps1"

 

Of course, make the latter whatever your path is.

[Sineira]

Thanks for doing the work on that script!

Works great!

[schmak01]

I would suggest changing the timer to 5-15 minutes, I had it at 10 seconds to test. That's the first variable in the script.

[mrkrgers]

I recommend going to an earlier version of iCue.

 

http://downloads.corsair.com/Files/CUE/iCUESetup_x.xx.xx_release.msi

 

Replace the x.xx.xx with the version of iCue you want. I am using 3.25.60 without issue.