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Commander Pro USB Ports Not Working?


Mesmerized78
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Hi All,

 

I have been using a Commander Pro for about two months now with flawless operation.

 

I disconnected the USB ports I had plugged into the commander pro & commander pro from the MB to replace a h100i with a h150i. The h100i was plugged in via USB to the Commander Pro and a HX1000i was plugged in as well.

 

Now, with the H150i plugged in & the HX1000i plugged into the Commander Pro - these devices do not show up in iCUE.

 

The commander pro shows up itself, allows for fan control/LED control for the fans plugged into the commander pro - but no USB devices. It does not detect anything.

 

I've confirmed the HX1000i and the new H150i do work when plugged directly into the MB's USB header.

 

I've uninstalled iCUE multiple times now, checked wiring, cleaned registry, used revo uninstaller, used USBDEVIEW to try to get them to show up / plugged in and negative all so far.

 

Anyone have any thoughts on what gives? This was working before the radiator swap.

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Whatch out the motheboard's USB header you plugged the CoPro into...

Do you have another header onboard to test with? In my experience, if the USB header is not a "full" one, it may drive enough power for the CoPro but not enough for the USB devices connected via the CoPro.

Did you try a repair installation instead of uninstalling and reistalling iCue?

 

Baio

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Whatch out the motheboard's USB header you plugged the CoPro into...

Do you have another header onboard to test with? In my experience, if the USB header is not a "full" one, it may drive enough power for the CoPro but not enough for the USB devices connected via the CoPro.

Did you try a repair installation instead of uninstalling and reistalling iCue?

 

Baio

 

Hi Baio,

 

Thank you for your help/direction. Unfortunately yes, I have tried another header on the motherboard and the same results occur.

 

I have also tried repairing iCUE as well.

 

The board is a ASUS Z390 E-Gaming.

 

Mes

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Hi Baio,

 

Thank you for your help/direction. Unfortunately yes, I have tried another header on the motherboard and the same results occur.

 

I have also tried repairing iCUE as well.

 

The board is a ASUS Z390 E-Gaming.

 

Mes

 

I get for sure you double-triple checked USB connections on the CoPro, so the only other thing I can think about is SATA connection... the CoPro SATA cable directly matches a PSU cable or do you use a splitter? If so, try removing it.

 

Last solution is trying to pick up a powered USB internal hub and see if you can skip CoPro's USB ports. Obviously it's not an ideal solution, but maybe it's worth the try... otherwise I'd open a ticket with Corsair's Assistance and see if your CoPro is suitable for a replacement.

 

Baio

 

Ps.

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