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h100i pro does not show up in iCue


RMS257
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Hi all,

 

This is my first ever forum post, so please keep that in mind.

 

I have the Corsair Vengeance 5180 Gaming PC, and I didn't have a single problem until about a week ago. The h100i pro cooler wouldn't follow the static color I set it too in iCue, it goes on its default color shift. Then the h100i stopped showing in iCue, and I would constantly get the windows hardware add/disconnect sound like every five seconds. The cooler it self works but the colors dont sync up and it wont show up in iCue. I have done the following already; made sure iCue was updated, restarted the pc, restarted the iCue service, did complete uninstalls and reinstalls of iCue, made sure the cable was plugged in, and unplugged the micro usb and plugged it back into the cooler. I also installed Nirsoft USBdeview to view the connected devices. The h100i pro says it is disconnected, when I know both connection heads are secure. Do you think that micro usb Icue integration cable went bad?

 

Any help would be greatly appreciated.

 

Thanks in Advance!

Edited by RMS257
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No, don't install HWInfo - it's known to interfere if you use the default settings and what you described actually sounds like what happens when that's happening.

 

The next thing to check is to use a standard micro USB cable and route it to the back. This will at least tell us if it's on the USB side or the cooler is flaky.

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Okay, so use any standard micro USB cable and plug the micro USB in the cooler and route the USB onto the back of the computer. I am plugging the usb into the rear i/o panel.

 

Thanks again for your help!

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