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icue quits running for no reason


PonyXpress
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I've had icue running for some time now with no issues. Starting today, I noticed that it was not running and I had to restart it. It works fine, after I lock my Windows 10 pc and come back, it's no longer running again. Nothing has changed on my pc for a while now, other than normal Microsoft os updates.

 

version is 3.26.95

 

log attached.

 

When it's running, I have no issues and it works as expected.

 

Anyone else having this issue?

icuelog.zip

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I checked my logs against yours and I'm having very similar crashes.

 

Welcome to have a look I'm sure it's a weird issue with latest icue software.

 

Exception code: 0xc0000005 = memory access violation so I imagine on waking up windows crashes icue trying to update hardware to re-apply your icue settings on wake.

2020-03-10T01-45-36.log

Edited by Naomarius
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  • 2 weeks later...

After going back and forth, I sent them my debug log and pointed them to this thread where others have reported the same thing, and I uninstalled, tried to install an older version, all of that to no avail. Now they want me to install a app to collect more data, which will not do. I have offered to collect logs, dumps, etc manually, but I will not install anything else on my system.

 

I encourage all of you to open a ticket as well. maybe then they will sort it out and fix it.

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