PonyXpress Posted March 8, 2020 Share Posted March 8, 2020 I've had icue running for some time now with no issues. Starting today, I noticed that it was not running and I had to restart it. It works fine, after I lock my Windows 10 pc and come back, it's no longer running again. Nothing has changed on my pc for a while now, other than normal Microsoft os updates. version is 3.26.95 log attached. When it's running, I have no issues and it works as expected. Anyone else having this issue?icuelog.zip Link to comment Share on other sites More sharing options...
RockandGrohl Posted March 8, 2020 Share Posted March 8, 2020 I'm getting this today, but it's on the previous release, 3.25.60 Seems iCue is broken! Link to comment Share on other sites More sharing options...
Naomarius Posted March 10, 2020 Share Posted March 10, 2020 (edited) I checked my logs against yours and I'm having very similar crashes. Welcome to have a look I'm sure it's a weird issue with latest icue software. Exception code: 0xc0000005 = memory access violation so I imagine on waking up windows crashes icue trying to update hardware to re-apply your icue settings on wake.2020-03-10T01-45-36.log Edited March 10, 2020 by Naomarius More info Link to comment Share on other sites More sharing options...
PonyXpress Posted March 10, 2020 Author Share Posted March 10, 2020 Where is Corsair Tech Support?? Don't they monitor this forum and provide support?? Link to comment Share on other sites More sharing options...
DevBiker Posted March 10, 2020 Share Posted March 10, 2020 Where is Corsair Tech Support?? Don't they monitor this forum and provide support?? This is a forum for users to help users. While Corsair folks are here occasionally, if you require tech support, you should submit a ticket. Link to comment Share on other sites More sharing options...
PonyXpress Posted March 10, 2020 Author Share Posted March 10, 2020 Ticket submitted and I also gave them this thread link. Link to comment Share on other sites More sharing options...
PonyXpress Posted March 21, 2020 Author Share Posted March 21, 2020 After going back and forth, I sent them my debug log and pointed them to this thread where others have reported the same thing, and I uninstalled, tried to install an older version, all of that to no avail. Now they want me to install a app to collect more data, which will not do. I have offered to collect logs, dumps, etc manually, but I will not install anything else on my system. I encourage all of you to open a ticket as well. maybe then they will sort it out and fix it. Link to comment Share on other sites More sharing options...
Recommended Posts