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iCUE slow / not responding


bumpy
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Issue is that working in iCUE results in long delays (several minutes) where the software indicates that it is 'not responding' in the title bar and in taskmgr. If I wait it out eventually it comes to life and i can do what I intended. I never get error messages, just long periods of unresponsiveness. I'm typing this post after a fresh install of Windows 10 1909. The issue happened before and after the fresh install. I'm using iCUE 3.25.60 for a K70 RGB and Sabre RGB. I've checked logs and haven't seen anything interesting yet.

 

Once I get everything set up the way I want it -- profiles imported and linked to game executables, etc, i don't have any problems that I know of. It's just interacting with the iCUE window itself.

Edited by bumpy
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  • 1 month later...
I have the exact same issue... I believe it started when I updated iCUE to version 3.27.68. Anyone from Corsair looking into these problems? I can assist with debugging or log capturing if needed. I can easily recreate the problem.
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  • 3 months later...
  • 3 months later...

OP here.

 

I think I've got it figured out. I have a front panel card reader / USB hub installed. Each of those card readers is given a drive letter by default by Windows, even if there's nothing mounted. I was adding some storage and decided to remove all those drive letters to re-order stuff and once I did that, iCue is working fine. Why? dunno. But ok.

  • Confused 1
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OP here.

 

I think I've got it figured out. I have a front panel card reader / USB hub installed. Each of those card readers is given a drive letter by default by Windows, even if there's nothing mounted. I was adding some storage and decided to remove all those drive letters to re-order stuff and once I did that, iCue is working fine. Why? dunno. But ok.

 

also fixed super long RDR2 load times. who knew.

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  • 2 months later...
OP here.

 

I think I've got it figured out. I have a front panel card reader / USB hub installed. Each of those card readers is given a drive letter by default by Windows, even if there's nothing mounted. I was adding some storage and decided to remove all those drive letters to re-order stuff and once I did that, iCue is working fine. Why? dunno. But ok.

 

Thank you so much this fixed my problem immediately.

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  • 3 weeks later...
OP here.

 

I think I've got it figured out. I have a front panel card reader / USB hub installed. Each of those card readers is given a drive letter by default by Windows, even if there's nothing mounted. I was adding some storage and decided to remove all those drive letters to re-order stuff and once I did that, iCue is working fine. Why? dunno. But ok.

 

WOW This fixed my issue too! Who knew. Thanks mate

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  • 1 month later...
  • 1 month later...
Unmounting a disconnected network share fixed this issue for me

 

Yes. Fixed it for me too with newest version 4 of iCue software and K95 Platinum keyboard.

 

Found out here since support didn't react for days.The software now behaves as expected.

 

EDIT:

Probably has something to do with this Windows Explorer issue that seems to come with newer Windows updates:

https://answers.microsoft.com/en-us/windows/forum/all/mapped-drives-hanging-windows-10-file-explorer/b80a4e71-2156-47fd-b5ad-b2127d7d0ced

Edited by TvdT1975
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