Gr0u Posted February 7, 2020 Share Posted February 7, 2020 Hi, I recently had a problem with a bug in my windows where the only solution I was able to perform was to recover windows (I didn't format). When I installed the icue my cooler stopped responding to color profile changes, it just turned red. Already uninstalled the icue and the problem persists. The radiator fans respond well to the color profile change, I also have some other fans that were included in the omega box that also works. I have other corsair peripherals that also work well, just the core of the cpu that doesn't change color. sometimes the led works but after a short time it stops responding, turning only red. When I try to change to light colors (blue, green, orange, yellow, white and pink) the core remains red, if I change to dark colors the core changes Link to comment Share on other sites More sharing options...
Gr0u Posted February 7, 2020 Author Share Posted February 7, 2020 Log Files Maybe can help me Link to comment Share on other sites More sharing options...
Jesus L Posted April 30, 2020 Share Posted April 30, 2020 Hi colleague and all, I have the same problem... suddenly the pump turned red and I can't change this colour. Have you got any solution? I would like to receive support to solve it. Thanks in advance. Kind regards. JL Link to comment Share on other sites More sharing options...
Gr0u Posted April 30, 2020 Author Share Posted April 30, 2020 Hi colleague. My problem has already been solved. I contacted technical support. Technical support asked me to do some tests, maybe you can do the same tests. I suppose you have the latest version of the icue, try this: "- Please make sure to install all updates for Windows. - Uninstall the iCUE software. - Please locate your Appdata folder, and delete the 2 Corsair folders in the Local and Roaming folder. - Run CCleaner: https://www.piriform.com/ccleaner/download - Run CCleaner's Registry Cleaner - Restart your computer - Download and Reinstall http://downloads.corsair.com/Files/CUE/iCUESetup_3.18.77_release.msi" if the problem continues, try this connect your cooler temporarily to the outside of your case using a micro-USB to USB Type A cable and see if you can recreate the issue? if the problem persists it is best to request an RMA. In my case, they were very helpful and quick to answer me. Link to comment Share on other sites More sharing options...
Gr0u Posted April 30, 2020 Author Share Posted April 30, 2020 I forgot to say, in my case I did all the suggested tests but the results were always negative, so the only solution was really RMA. Link to comment Share on other sites More sharing options...
Jesus L Posted April 30, 2020 Share Posted April 30, 2020 Ok thank you so much Gr0u. I will try it... and I will cross fingers. Kind regards. Link to comment Share on other sites More sharing options...
Jesus L Posted April 30, 2020 Share Posted April 30, 2020 Ok thank you so much Gr0u. I will try it and I will cross fingers. Kind regards. Link to comment Share on other sites More sharing options...
Jesus L Posted April 30, 2020 Share Posted April 30, 2020 Surprise... The pump goes in red lights without USB cable, only with CPU Fan. I suppose that I connect a external usb cable to pump I will obtain the same result... I hope that somebody from corsair can help me :) Thanks in advance. Link to comment Share on other sites More sharing options...
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