LudenUK Posted July 5, 2020 Share Posted July 5, 2020 Registered to report I'm having this issue too! Tried lowering the polling rate which doesn't help. I'm seriously gonna stop buying Corsair stuff because this is the 3rd product in a row which severely impedes my wireless functionality of my main system! After discovering the K83 will not disable "tap to click" on the touchpad (I bought 2), Corsair support inform me it's a driver issue with no planned fix at all. So I bought the RGB Harpoon wireless mouse AS A WORKAROUND and now this keeps double clicking and disabling my held left presses making my system barely usable with their gear! Corsair.... sort it out, your products are less than satisfactory from my experiences so far. I've lost all confidence in the brand! Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted July 8, 2020 Corsair Employees Share Posted July 8, 2020 Thanks for the update, Nick. I imagine it's probably too early for an ETA? Unfortunately no ETA right now, but I'll keep you posted. I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Link to comment Share on other sites More sharing options...
rainmonger Posted July 9, 2020 Share Posted July 9, 2020 Unfortunately no ETA right now, but I'll keep you posted. I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Yep! Just registered to report this issue, and I live in the US. Link to comment Share on other sites More sharing options...
Shunkawal Posted July 10, 2020 Share Posted July 10, 2020 i had double clicking issues when my mouse's firmware was 1.9.85 and the dongle's firmware was 1.7.58, i reverted the firmwares back to 0.5.64 for the mouse and 0.5.49 for the mouse dongle, however reverting back firmware didn't fix the double clicking issue. i got the double clicking issue to go away by uninstalling iCUE and reverting the mouse back to 0.5.49 for mouse and 0.5.64 for dongle. Corsair needs to update iCUE to fix the double clicking issues. i love Corsair products, i don't like the iCUE software right now due to a lot of issues i was having with it causing my mouse to be unusable Link to comment Share on other sites More sharing options...
Grinde Posted July 10, 2020 Share Posted July 10, 2020 Just registered too, double-clicking problem. Had the Harpoon mouse for around a year, never had any problems, but since a month or two, its unusable , cant drag and drop, impossible to do graphical work, and excel is a nightmare with constant double clicking. Even when connected by USB. I've tried older firmwares, still got this problem. With the latest firmware, pretty much every click is a double click, becoming obvious in Photoshop when trying to draw lines, which becomes dashed, sometime triple-clicking. Horrible! Link to comment Share on other sites More sharing options...
Shunkawal Posted July 11, 2020 Share Posted July 11, 2020 ok the issue just came back the day after i uninstalled iCUE. Corsair really needs to recall these mouses or release a firmware update for it as we still suffer from double clicking issues Link to comment Share on other sites More sharing options...
Grinde Posted July 11, 2020 Share Posted July 11, 2020 Ok tried following some of the guides here to install older firmware... Mouse stopped working wireless, can only use it plugged. WITH double-click still present. Seriously... Link to comment Share on other sites More sharing options...
T-Block Posted July 13, 2020 Share Posted July 13, 2020 Unfortunately no ETA right now, but I'll keep you posted. I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Yes, North America Link to comment Share on other sites More sharing options...
Pixelity Posted July 13, 2020 Share Posted July 13, 2020 Hi Corsair, I don't like complaining but these double click issues are getting extremely annoying, I hope you are seriously working on the problem, we are waiting for a solution as soon as possible ! :confused::confused: (lmao I only clicked one time on the smiley btw) Link to comment Share on other sites More sharing options...
Buffas Posted July 15, 2020 Share Posted July 15, 2020 Hi all, just registered for this issue and the new iCue 3.31.81 installer bluescreening my computer. I absolutely love the Harpoon wireless but it is quite unusable with the double clicking. Corsair, please fix these issue asap... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted July 17, 2020 Corsair Employees Share Posted July 17, 2020 I know you guys are waiting for a solution, and we're working on it. Completely understand how double clicking could really make things awkward using it, and that is not what any one would want to encounter. If the following applies, please provide a response to the thread: I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Link to comment Share on other sites More sharing options...
bh17 Posted July 18, 2020 Share Posted July 18, 2020 I am experiencing this issue and am in the US. Link to comment Share on other sites More sharing options...
Synica1 Posted July 19, 2020 Share Posted July 19, 2020 Unfortunately no ETA right now, but I'll keep you posted. I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Yes, upper left corner. Link to comment Share on other sites More sharing options...
Monsterkid Posted July 20, 2020 Share Posted July 20, 2020 Unfortunately no ETA right now, but I'll keep you posted. I know most of you don't have your location added to your profile, but are any of you experiencing this issue located in the US or North America? Hi, I am having all of the same issues with phantom double clicks on my mouse with the same firmware update. Located in Ontario, Canada. Link to comment Share on other sites More sharing options...
Talsen Posted July 21, 2020 Share Posted July 21, 2020 Same problem here since last update. In canada. Link to comment Share on other sites More sharing options...
Sebastram Posted July 21, 2020 Share Posted July 21, 2020 In Australia, still having this issue, reverted back to: Dongle v0.5.49 Mouse v0.5.64 Less frequent, but still there. At least 7 months and still no solution... Link to comment Share on other sites More sharing options...
Awhhellnawh Posted July 21, 2020 Share Posted July 21, 2020 Also having the same issues as mentioned in this thread so far. Seems to have gotten worse after trying to revert back to old software as well. (but that may just be my frustration in noticing it) Also, as others are pointing out, am noticing several duplicate devices. Mouse was purchased in UK, currently in Portugal. Have noticed the issue for the last few months, mostly whilst playing games (I daren't play any FPS now) but now also noticing in other software like photoshop or even general browsing and use. Link to comment Share on other sites More sharing options...
Demi Posted July 21, 2020 Share Posted July 21, 2020 The problem seems to be in iCue itself, once I exited the program I no longer had any double click. (Portugal here, mouse bought in UK) Link to comment Share on other sites More sharing options...
bpalun13 Posted July 22, 2020 Share Posted July 22, 2020 Updated ICUE to version 3.31.81 after dealing with the double-click issue for a few weeks. Still very persistent, about every third click. Makes gaming competitively near impossible and mouse is only a few months old. Very disappointing purchase to say the least. Located in US (midwest). Link to comment Share on other sites More sharing options...
jyhc Posted July 22, 2020 Share Posted July 22, 2020 As noted in the earlier post, I bought mine when I was overseas in Taiwan, but I live in New Zealand. Tried everything from downgrading firmware to uninstalling iCUE and everything in between. Only thing I haven't tried is opening it up and fiddling with the hardware. I guess I might as well give it a go since I'm boned in terms of RMA. Really disappointed. Link to comment Share on other sites More sharing options...
bpalun13 Posted July 26, 2020 Share Posted July 26, 2020 Hey all managed to fix my issue. Uninstall current version of iCUE. Restart. DL this previous version: http://downloads.corsair.com/Files/C...60_release.msi Restart. Open iCUE. Force update mouse firmware. Tested about 150-200 clicks and didn't have a single double-click. Hope this can help some of you! Link to comment Share on other sites More sharing options...
Pixelity Posted July 26, 2020 Share Posted July 26, 2020 Unlike Demi, my phantom double clicks are still existing even if I completely uninstall Icue. I bought and am using the harpoon wireless in France. Link to comment Share on other sites More sharing options...
Pixelity Posted July 26, 2020 Share Posted July 26, 2020 Hey all managed to fix my issue. Uninstall current version of iCUE. Restart. DL this previous version: http://downloads.corsair.com/Files/C...60_release.msi Restart. Open iCUE. Force update mouse firmware. Tested about 150-200 clicks and didn't have a single double-click. Hope this can help some of you! Thanks, I will try that Link to comment Share on other sites More sharing options...
m312z Posted July 29, 2020 Share Posted July 29, 2020 (edited) Hello all, I also just registered to add to those with the same issue. I'm using a harpoon wireless. I used this page to test: https://unixpapa.com/js/testmouse.html I hold the left button down and release it over the test area. This occasionally triggers four events: mouseup which=1 button=0 buttons=0 mousedown which=1 button=0 buttons=1 mouseup which=1 button=0 buttons=0 click which=1 button=0 buttons=0 This occurs in wireless and wired modes. Edit: it doesn't seem to happen when icue is not running. Edit 2: I spent some time testing it, and it does occur when icue is not running. Edited July 29, 2020 by m312z Link to comment Share on other sites More sharing options...
L4tinoR4g3 Posted July 30, 2020 Share Posted July 30, 2020 Wow if I would've known about this I would've stayed with Logitech. The way Corsair is handling this makes me understand they're not taking this issue seriously. They shut down their phone support line because they are saturated with tickets from all the failures of the products they sell according to the automated message when you call. This seems like a problem of poor quality components and I can only see 2 options here. Either Corsair refunds customers with credit card gift cards or they replace the garbage omrons that are in the mouses they will receive with DIFFERENT and reliable switches. I don't see how else they could take care of this and it needs to happen quickly. Several months and no real solutions... (Maybe we should spam a tech youtuber's inbox for them to move?) Link to comment Share on other sites More sharing options...
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