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500D Mid tower front I/O 1 of 2 USB dead


Gannonite
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I recently did a new build with a Corsair 500D Mid Tower Case. The case is amazing but I can't seem to figure out why 1 of the 2 USB ports on the front I/O panel does not work at all.

 

I'm using an ASUS Z390-E motherboard and I've already tried updating the bios as well as windows 10 update. The power buttons, USB C connection and the HD audio connections seem to work just fine. The most strange thing is that only 1 of the 2 USB ports work even though they both connect to the motherboard on the same connection.

 

Anything else I can try to fix this, or is it more likely a faulty I/O panel? And if it's faulty, is there any way I can replace it under warranty without tearing down my whole build for the RMA process?

 

Full specs are in my profile.

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  • 2 weeks later...
Different case, 680X, but I had an issue with a faulty power button. The entire control panel module was replaced under warranty, I just had to submit proof of purchase. Swapping it out was a bit of a pain, but better than breaking the whole system down for sure.
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