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RMA Issue (Mouse)


Rhyagelle
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Hello,

 

I opened a support ticket with RMA support to discuss the shipping costs of sending back my 1yr mouse (Corsair M65 Pro RGB, 2 year warranty listed on website) back because it has an issue with the wheel (resists me when I scroll). To ship from my little town, it costs $10 less than what I paid for it on the Corsair store on Amazon. I was told to contact that email and explain my situation to support and see if they could set up a label for me or set something else up, but they just immediately opened an RMA label for me that I have to cover the shipping costs for, which seemingly will also expire within the week—if my experience with my last RMA (PSU) is any indication.

 

Is there anyone here that could help me sort this out? I have my RMA case number if it'll help, and if I need to provide anything else, I can do that as well.

 

Thank you for reading,

Edited by Rhyagelle
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Hello,

 

I wasn't given a ticket number/case number via our email support, unless that means the RMA number? If so, it is: 2000974839.

 

Thank you for getting back to me so quickly,

 

Rhyagelle~

Edited by Rhyagelle
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