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RGB Harpoon iCUE issue


SIeep Deprived
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Hello ive been using the harpoon wired mouse for a few years with no issues, however recently the mouse has been struggling to get picked up by the iCUE software. This issue has started occuring over the course of the last few months starting from once or twice a month to now not being able to go one day without my mouse not being picked up by the software at all on boot and only being briefly picked up after i unplug, plug in and hold the mouse buttons down while plugging in. Is there any way to resolve this or is it just time for a new mouse?
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Hello,

 

I would suggest doing a soft reset,

 

We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

 

 

 

1: Unplug the mouse.

 

2: Hold the left and right mouse click.

 

3: While holding the left and right mouse, plug in the mouse.

 

4: Hold the left and right mouse down for 10 seconds.

 

5: Release the left and right mouse.

 

If you're still experiencing issues I would suggest creating a ticket with our technical support team.

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