Nemasys Posted November 21, 2019 Share Posted November 21, 2019 Like title says my Virtuoso's randomly become unavailable in iCue. Audio is not affected in any way but lighting effects stop and the headset just displays white logos. Unplugging/replugging or switching to wireless than back to wired (it's wired to the PC at all times) fixes it for a while. Anyone have insight on this bug? Link to comment Share on other sites More sharing options...
reddi Posted December 14, 2019 Share Posted December 14, 2019 I'm also having same issue, is there a possible firmware fix coming up? Link to comment Share on other sites More sharing options...
DragonClaw Posted April 10, 2020 Share Posted April 10, 2020 This is one of the many issues I have with both my Virtuoso headsets on both my machines! And the random distortions that happen now. Corsair you normally make good stuff but the software and drivers for these headphones are terrible and need to be fixed ASAP. Link to comment Share on other sites More sharing options...
DragonClaw Posted April 30, 2020 Share Posted April 30, 2020 How has this still not been fixed? This level of support is not ok even for a low-end product, let alone a premium product like this. I also get audio distortion and the mute button sometimes stops working. I am going to have to return these if it doesn't get fixed soon. Link to comment Share on other sites More sharing options...
jonikes Posted April 30, 2020 Share Posted April 30, 2020 Same problem in wireless mode. And the media and volume keys don't work properly when in Virtuoso RGB wireless mode. Link to comment Share on other sites More sharing options...
DurgeMcDeath Posted May 6, 2020 Share Posted May 6, 2020 Same problem (Every time i buy a corsair product i regret it). Mine is also stuck on and cant swtich from wired to wifi. The switch just does nothing. Link to comment Share on other sites More sharing options...
bmg50barrett Posted October 19, 2020 Share Posted October 19, 2020 I've my expensive $200 Virtuoso headset for about a month now, and all of the sudden, it shows up as "Unavailable", and none of the buttons or switches on the headset do anything. Glad to see this problem still hasn't been addresses on a "premium" piece of gear from Corsair. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 26, 2020 Corsair Employee Share Posted October 26, 2020 Try repairing the headset to the dongle in iCUE under the settings tab. Also make sure you are running the latest firmware and iCUE updates. If that doesn't resolve the issue, you can also reach out to our support team for more indepth troubleshooting: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
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