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H100I platinium not recognized in Icue


neneche
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Hello all

 

I received 2 weeks ago an H100i Platinum which was working more or less correctly (heretic fan speed and sometimes disconnection/reconnection from USB with the sound from windows that indicate the disconnection)

 

last Friday the H100i was no longer recognized in Icue.

evry time I launch Icue , it indicate that no device is connected and it "force closed" (no Icue in the tab it just stop to work)

I tried to de-install and re-install the latest Icue version --> not working

physically disconnect the USB and tried another USB port --> not working

I tried a different USB cable --> not working

 

I used also a small soft to see if the H100i is connected and seen in windows and it is actually connected and seen by windows as connected

I can monitor the fan speed and liquid temp in HWmonitor

 

What else can I do ?

it seems that this corsair product is not very well functioning

 

Thanks

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