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iCue software not starting


Chogi
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Just today I received my "Corsair Void Pro USB Gaming Headset," and things seem to be fine so far with the headphones. However, the iCue software for editing the headphones RGB settings does not start up when installed. I've tried the repair and uninstall option, the uninstall option being followed by a reinstall of the software. Nothing seems to has work so far.

 

I went to the log it generated on startup in %localappdata%, and this is what it says:

 

2019-09-13T22:03:04 I cue.init: iCUE version: 3.19.120

2019-09-13T22:03:04 I cue.init: Updates server: https://www3.corsair.com/software/CUE_V3/

2019-09-13T22:03:04 I cue.init: Build type: Public Release

2019-09-13T22:03:04 I cue.init: Applicaiton ID: 4084

2019-09-13T22:03:05 W cue.locale: Cannot find dir for qt *.qm files

2019-09-13T22:03:05 I cue.init.font: Using Regular text font family: "Open Sans"

2019-09-13T22:03:05 I cue.init.font: Using Title text font family: "Gotham Bold"

2019-09-13T22:03:05 I cue.hid_device_detector: Start worker thread.

2019-09-13T22:03:05 I cue.actions.macro.win: Init time: 0.400534 (init: 1.0999e-05 reset: 0.000991552 )

2019-09-13T22:03:06 I cue.session: Locked changed to false

2019-09-13T22:03:06 I cue.session.win: Will notify 'connected changed to' with delay

2019-09-13T22:03:06 I cue.session: Local changed to true

2019-09-13T22:03:06 W cue.sensors.storage: SensorInfo load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 W cue.clink.configuration_manager: Cooling storages load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\Joe\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"

2019-09-13T22:03:06 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\Joe\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"

2019-09-13T22:03:06 W cue.clink.ocp.storage: OcpSettings load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 W cue.clink.device.hw_lightings: Old hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 W cue.clink.device.hw_lightings: Hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 W cue.dashboard.widget_provider: Widget data storage load failed: Could not detect cereal root node - likely due to empty or invalid input

2019-09-13T22:03:06 I cue.llaccess: Northbridge: AMD unknown

2019-09-13T22:03:06 I cue.llaccess: Southbridge: unknown

2019-09-13T22:03:06 I cue.llaccess: Slot count: 2

 

If anyone can help me with my query it would be much appreciated.

 

Chogi

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I am also experiencing this issue where iCue shows up on task manager but the actual window is nowhere to be found. I tried everything from a fresh reinstall to checking the firewall. It's a huge issue because iCue controls my AIO and without iCue, the CPU temps sky-rockets whever I play games.
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So is the main problem that the ICUE icon isn't showing up in the taskbar notification area? To see if it's just a glitch, try this:

  • Right-click on a blank area of the Taskbar,
  • Choose "Taskbar settings" from the context pop-up menu,
  • Scroll down and choose "Select which icons appear on the taskbar" under the "Notification area" heading,
  • Change the ICUE entry from "Off" to "On".

Does it show up on the taskbar now?

 

If the above fails, you may have corrupt icon cache. You could try the instructions found on this page - How to Reset Notification Area Icons in Windows 10 (first post) to see if this helps.

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it's because the software crashed again. if you can't click the icon in the taskbar and it wont show up but is running, then its cuz this buggy excuse for software has once again hit the wall.

 

seems 3.20 is pretty bad, wasn't having the troubles with 3.18 (avoid 3.19 at all costs, the worst offender of them all).

 

to fix it (temporarily) you have to kill icue in Task manager and then restart the corsair service

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  • 4 weeks later...
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