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Dark Core Powers Off After 60 Seconds of Inactivity


AGuyNamedParis
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Hi all,

I've been fighting this issue for a few months now, but nothing seems to be working for me. My Dark Core RGB refuses to stay on, and will turn off if I don't touch or move it for 60 seconds. Here's everything I've done to try and fix the problem:

Update Mouse firmware

Update iCUE

Reinstall iCUE

Wipe Software Profiles and remake them

Wipe all profiles, allow new hardware profiles to load, and use those

Lower dongle polling rate (doesn't work, immediately deselects upon leaving the settings tab)

Clean Registry

Update USB controllers (currently running best drivers)

Uninstall and delete Corsair Drivers, allow them to reinstall

Acquired new Dark Core mouse

 

Nothing has worked. When I got a new mouse, it worked for a couple of days, then I shut down my PC. When I turned it back on, it was back to square one.

 

I am completely at a loss at what to do next, and support just wants to send me a new mouse, despite that clearly not working. This is the 3rd Dark Core I've gotten, so either I'm very unlucky or there is some software conflict I am not aware of.

Any help is appreciated.

Thanks.

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