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Ticket number: 2000452936, USP wants to charge me $4 import fee for the RMA replacem


ddbank
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It's $46, not t$4, but I cannot change the title.

 

 

I have a RMA keyboard return. I shipped back the malfunctioned keyboard to Corsair.

 

Now I received an email from UPS. It wants to charge $46 import fee.

 

 

Should the Corsair claim it as a replacement item, not a new purchase?

I have paid all the tax when I bought the keyboard from newegg.ca!

I am living in Canada.

 

 

Should I refuse accept the package??

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Hi Michael,

I have paid the UPS fee, and sent you email with the receipt. Please take care of the refund.

 

The keyboard that I received is malfunctioned also. The "L" key is stuck. I tried to remove the key cap and put it back. But it seems that its switch has some problem. The L key is just stuck.

 

 

Could you create a prepaid mail label, so that I can return this keyboard again?

I received a Dead-on-Arrival item.

 

 

Thanks.

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I replied your email three days ago, but didn’t' receive any response.

I prefer to get a keyboard of the original model I purchased.

And the refund for the UPS custom charge I paid in advance, CA$40.75.

I need a return label to ship back that dead-on-arrival replacement keyboard.

 

If you cannot provide warranty, just refund to me. My ticket was created on June 17, now more than 2 month passed, I still didn't receive a working keyboard.

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