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Loose power button on Void Pro Wireless


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Is a loose power button normal for these headsets? I purchased mine online and received them yesterday. The button itself seemed to work fine, but it was very wobbly and I could hear a slight rattle when moving my head. The power button was also sunken in rather than flush with the mic mute button. I exchanged the pair for another set at Best Buy which also had the same issue.

 

I can't imagine getting a pair from two different states with the exact same issue, but if this isn't normal, should I exchange them at BB again and pray? If I do it through Corsair, will I end up with a refurbished unit?

 

I feel like it's only a minor cosmetic issue but I'm worried over time the button is going to get some wear and potentially stop working.

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  • 1 year later...
  • Corsair Employees

The power button will sit flush with the housing of headset, but it shouldn't have excess wobble or make noise. The headset will probably need to be replaced through RMA. Go ahead and contact our support team through the portal below, and they can assist you from there:

 

https://support.corsair.com/

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