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H100i Platinum Fans not spinning and can not update firmware


DatNinjaDev
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Noticed this about 5 days ago but the fans on the cooler are not spinning. Not sure if the pump is working or not. The firmware will not update nor does it fail. The device is recognized by the computer and by icue. Corsair customer service said to try and force the update in safe mode but of course the services aren't running and won't start, and since then have been radio silent on my ticket. Anyone have any suggestions?
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