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Ticket #2000767689 5 days no responce?


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I called the 800 number last Wednesday. My h115i has failed. I was told rmas cannot be done over the phone. I found that odd. I have in the past. The representative told me he would email me info on how to start a rma. I waited 4 hours for the email. Never got one. I found the support portal and submited a ticket. That was last Wednesday.

 

The h115i is causing my cpu to thermal throddle over 102c+. Im getting bsods and bios messages. I put my old cooler master evo 212 back in issues solved. Cpu temps down quite a bit about 35c idle/ 80 tops load. With the h115i it was 50-60 idle it would get over 100, throddle and bsod.

 

Not trying to be rude but I feel like im getting the runaround here...

 

Ticket #2000767689

Edited by Ascendance
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They told you what? Unless they really changed procedures this is a first as what happens if say you had a Corsair drive and it failed preventing you from getting into the system. Call them again and/or send a PM to Corsair Mike or Kevin about this as it sounds like someone gave you some BS answer.
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