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Slow RMA, please investigate.


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Hi,

 

looking at this forum it appears that the RMA process as fallen on hard times and is quite slow. Rather disconcerting having previously had good service from Corsair and having mentioned this to my IT collogues and friends over the years.

 

Do Corsair have an official statement on this?

 

Anyway, to the point at hand. I have an outstanding RMA, 2000531553, which is now over a week old with no response other than the initial automated reply. After sending another email 2 days ago with no response, I now have to come here and ask for assistance, can you help?

 

Many thanks in advance.

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  • Corsair Employees
I'll have an agent look into your ticket. I have also looked into your ticket and a few things are off on your ticket. Your profile seems a bit incomplete. Can you please make sure that the profile is completed so that we can proceed further with your ticket?
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