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Advanced RMA Refund


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ARMA request from ticket # 889274 [incident: 190501-000231]

 

After having an issue with a RAM module I created and RMA and it was granted quite quickly. However, being a single 8GB module from a 16GB kit, you required the entire kit to be returned. I asked for an advance RMA and you gladly accommodated my request.

 

Standard procedure is to charge my credit card, usually after so many days, but you chose to charge it right away. Not a problem (other than doing refunds in foreign currency involves some percentage losses on my side through the credit card company)...

 

I sent back the product on May 29, 2019.

 

Upon checking the status of the RMA, the original link in the email no longer goes to the RMA site it once did.

 

I have since sent a couple of emails to corsairsupport@mailpc.custhelp.com as presented on your website, however no reply as of yet.... and no refund as of yet. This makes 26 days...

 

Is it normal for Corsair to take so long with the RMA process?

 

Awaiting a reply / refund / some form of communication.

 

Thank you.

Edited by Boneskull
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