Lord Lucifer Posted June 24, 2019 Share Posted June 24, 2019 I went to use my K63 and at first it seemed to constantly take screenshots. So I thought I would try to restore it's firmware. The firmware update failed and now it's not working via any connection method (BT, Wireless or USB). I can plug in the dongle iCue will see it as a K63 so I try the update again it gets to either 50% or 75% and then fails again. I also notice the scroll lock light is always on if that helps. Also, when holding down esc for 5 secs with the keyboard off and then turning it on plugged into usb, a bunch of keys seems to be pressed and then it stops responding. I hope it isn't dead. Can someone help please? Thank you Link to comment Share on other sites More sharing options...
Lord Lucifer Posted June 24, 2019 Author Share Posted June 24, 2019 update: the keyboard now seems to work wired but in wireless mode.... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted June 24, 2019 Corsair Employee Share Posted June 24, 2019 Try re-pairing the keyboard with the dongle in the settings tab for iCUE. Does the keyboard function over Bluetooth as well? Link to comment Share on other sites More sharing options...
Lord Lucifer Posted June 24, 2019 Author Share Posted June 24, 2019 I assume I just need to click initiate and follow the instructions? If so, then that didn't work. Also it doesn't work via Bluetooth either... Link to comment Share on other sites More sharing options...
Lord Lucifer Posted June 27, 2019 Author Share Posted June 27, 2019 update 2: I'm now able to perform firmware updates as normal. I just can't get the keyboard to work via any wireless connection type. All help appreciated. Thank you. Link to comment Share on other sites More sharing options...
Apophis3 Posted June 27, 2019 Share Posted June 27, 2019 You should RMA this keyboard; I am suspecting an antenna issue. Link to comment Share on other sites More sharing options...
Lord Lucifer Posted June 27, 2019 Author Share Posted June 27, 2019 You should RMA this keyboard; I am suspecting an antenna issue. Oh dang! really!? it was fine a few days ago :( Link to comment Share on other sites More sharing options...
Apophis3 Posted June 27, 2019 Share Posted June 27, 2019 Only thing you haven't done is a full hard reset using the pinhole Link to comment Share on other sites More sharing options...
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