Jump to content
Corsair Community

Can't finish RMA - support is down more than a week


Recommended Posts

Hello.

 

I've started an RMA procedure for my AX860i with ticket on june 10, 2019. I've uploaded all needed information (described issues with my PSU, attached photoes, provided images of proof of purchase and serial number).

 

Then after day or two i've tried to check status of the ticket. And failed with this (screenshot):

 

NV5M9St.png

 

And now, one week later i'm watching this one every day.

 

Ticket number is 905632

 

Help, please.

Edited by justgans
Link to comment
Share on other sites

Go there and you'll be able to access your ticket.

 

Hello. Yep, i've found new place of ticket. No uploaded photoes of psu / serial and provided image of proof of purchase that i've attached 10 days ago. And no activity in ticket.

 

Assigned to MARK ANTHONY BAYHON Id #2000438235

 

A Corsair Representative will respond within 2 business days

 

Created June 09, 2019 06:11

 

Zero activity.

Edited by justgans
Link to comment
Share on other sites

I need to print my RMA label but it is nowhere to be found on the ticket page.

 

i think that after moving support on another site they've lost all attachments from ticket base (i've attached all mine again today..)

Link to comment
Share on other sites

 Share

×
×
  • Create New...