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RMA support wont reply or answer calls.

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Hi. Ive been on hold for 20 minutes just to be hung up on for no support agents being able to help me. Ive been on this RMA for almost a month now and they have gotten my package and they said they would ship my replacement 3 days ago and i still have not gotten it. I have tried to update the ticket with a checkup and still have not gotten a reply.
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