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USB chipset compatibility issue iCUE - BUG


badalice
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Hi,

 

It looks like iCue has difficulties to sync USB on different chipsets.:bigeyes:

I started to experiance random resets of my keyboard, mouse, mouspad.

It could work perfectly for 2 hours, and then reset these devices 2 times in a row. Sometimes it could reset and not get up afterwards. I realized that when I sent back my mousepad for a replacement. My keyboard and mouse were connected to USB 2.0 only for that period of time, and I didn't get any issues. Once I got the mousepad I connected it to a different USB port (3.0) and all started again. I was trying to find solution, googled that, nothing. Finally I decided to change USB ports and see what happens.

 

I think I resolved this issue by connecting all 3 devices I have to same chipset on my motherboard. I use 3 x 3.0 USB now and I see no problem.

When I was using 2 x 2.0 USB and 1 x 3.0 USB the iCue was reseting, connecting, disconnecting the devices. It was super annoying ingame as the game was freezing on the last key I pressed and obviously I couldn't move anywhere either.

 

I am wondering if anyone else experienced the same issue, and I also want to provide that information for those who are struggling to find solution.

 

Share Your experience. Would like to see how many people had the same problem.

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I had experienced a similar issue. Mine had started happening after i purchased the MM800 RGB mousepad. All of the usb ports on my motherboard were usb 3.0 and i had all of them connected, but all my corsair accessories would randomly shut off and restart after a few seconds. I was finally able to solve that problem by plugging my mousepad into the USB 3.0 port on the case instead of directly to the motherboard. It almost seemed to be a power delivery issue for me, but i was never quite sure.
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  • Corsair Employees
There's no crashes because the device polling rate is like a quarter or what it normally is when connected with iCUE. Try lowering the polling rate in the Settings options of iCUE for your devices. It sounds like your USB chipset is bottlenecking or crashing.
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