kepi2 Posted May 6, 2019 Share Posted May 6, 2019 Current peripherals: Corsair K70 MK.2 Rapidfire Corsair Darkcore RGB SE Corsair MM800 RGB mousepad Wirless USB headset. Recently, I purchased the Corsair MM800 mousepad to replace an older, non RGB one, but shortly after connecting it to my computer, I started to notice some problems with and and all of my other USB peripherals where they would all randomly disconnect from my PC and then reconnect about 3 seconds later. So far, whenever I disconnect my MM800 from the PC, i have not been able to get it to happen. Same applies if i turn off all of the RGB in iCue. Troubleshooting tasks i have tried so far: Uninstalling and reinstalling USB controller drivers Verifying that all USB and device drivers are up to date Verifying that BIOS is up to date Once I noticed that this was a problem that kept occurring, I turned on the debug logging feature in iCue and took a screenshot of the message that populates after. Any help or advice would be greatly appreciated. Link to comment Share on other sites More sharing options...
Timtronic125 Posted May 13, 2019 Share Posted May 13, 2019 I've gotten this issue too! I legitimately think the MM800 has issues with iCue. Link to comment Share on other sites More sharing options...
kepi2 Posted May 17, 2019 Author Share Posted May 17, 2019 I finally got it to work correctly for me. Originally, i had all of my accessories connected to the USB 3.0 ports directly on my motherboard. I decided to try and move my MM800's connection to the USB 3.0 port on my case instead and i have not had a problem since. I'm not sure what your setup looks like in regards to that, but i recommend giving it a try Link to comment Share on other sites More sharing options...
Timtronic125 Posted May 21, 2019 Share Posted May 21, 2019 Sadly such a thing did not work for me Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Calico Jack Posted May 21, 2019 Corsair Employees Share Posted May 21, 2019 Sometimes this issue is related to a hardware failure on the actual mousepad. Sometimes, you just have too many USB devices running through the system. Create a ticket with us and we can look into replacing them. Link to comment Share on other sites More sharing options...
Timtronic125 Posted May 22, 2019 Share Posted May 22, 2019 Ticket Submitted. Link to comment Share on other sites More sharing options...
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