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New Void Pro SE not working


Vader79
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Hi all, just unboxed my brand new Void Pro SE and followed the setup only to find when plugging in the micro USB that i get no response from the headset.

No little red light next to the port.

I have tried to pair it to the dongle but also nothing. The dongle sits there flashing white.

In iCUE under status/battery it says Not Connected.

I have tried multiple USB ports with the same result.

 

Very frustrating as it is Easter long weekend and i wont hear back from support until at least Wednesday.

 

Any help is appreciated.

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