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Another h100i Platinum Leak - has Corsair comprimised platinum AIO quality?


Taroskin
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These coolers have been out for less than a few months (?). There is a whole host of RGB, icue and general controller issues (see this thread: http://forum.corsair.com/forums/showthread.php?t=182412)

 

There are two other confirmed leaks: http://forum.corsair.com/forums/showthread.php?t=186170

2: http://forum.corsair.com/v3/showthread.php?t=186198

 

I have had my cooler for less than 14 days. It constantly flashes and makes USB disconnect noises.

 

However, it has now developed the same above issue (a leak). Pictures attached.

 

The Platinum line is run under a new supplier, and it's hard to think anything other than this has caused a dramatic reduction in quality and/or reliability. Is a recall necessary for this line? This is very disappointing. Is Corsair going to recompense anyone that ends up having their system fried due to this?

 

 

compromised* doh

IMG_20190322_171956.thumb.jpg.a7d01a61d40040f3ef2799f52ee9cafe.jpg

IMG_20190322_170317.thumb.jpg.c0caa1a312886432611b8c1b65b0a469.jpg

IMG_20190322_171946.thumb.jpg.e4161e2c7ce4553ef00079c28617d822.jpg

Edited by Taroskin
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I've now noticed that Corsair's #1 partner in the UK has the H100i Platinum SE as "End of Life" and Corsair no longer sell it on their own store.

 

https://www.scan.co.uk/products/corsair-hydro-series-h100i-rgb-platinum-se-240mm-all-in-one-hydro-cooler-cpu-cooler-2x-120mm-ll120-r

 

https://www.corsair.com/uk/en/Categories/Products/Liquid-Cooling/Dual-Radiator-Liquid-Coolers/Hydro-Series%E2%84%A2-H100i-RGB-PLATINUM-SE-240mm-Liquid-CPU-Cooler/p/CW-9060041-WW

 

 

Corsair, is this product being recalled? Have you stopped production? What is going on with the lack of communication?

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We are investigating this. This unit is clearly faulty, and we'd be happy to process a replacement for you. You can use this link to contact our support and begin this process.

 

Hi Jam,

 

Thank you very much for the quick response, I do appreciate it. After talking to Corsair David, it seems you guys are doing your best on this issue and have stopped production to fix the problems on future units.

 

I was also told that if I put in for an RMA, the unit I receive should not have the issue(s). So I will put in for an RMA.

 

My ticket is #872368

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  • Corsair Employees
Hi Jam,

 

Thank you very much for the quick response, I do appreciate it. After talking to Corsair David, it seems you guys are doing your best on this issue and have stopped production to fix the problems on future units.

 

I was also told that if I put in for an RMA, the unit I receive should not have the issue(s). So I will put in for an RMA.

 

My ticket is #872368

 

Glad to hear David was able to assist. I will request one of our support members to assist with the RMA process.

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