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Dark Core SE Randomly Stops Responding


fripou
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Hello,

 

I just bought an Dark Core SE RGB and I have an issue.

When the mice is started, after 5 to 30s the mice stop responding. The light is ON and in iCUE I see the mice but I can't do anything ... The only way is to disconnect the mice to turn off and on but after a few second the mice not responding again ...

I try wireless and wired but it's the same issue ...

My Dark CORE SE is in version 3.22.

 

Can you please help me :(: ?

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I don't know how to do a hard reset. I try to do a soft reset by pressing "Forward" and "Back" side-buttons and turn on the mice but I don't know if it was working or not ... Edited by fripou
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Try performing a FW update on the mouse using iCUE, the current version is 3.24. I'd also recommend using the pairing function as well in the settings. We actually have a blog that will walk you through the process in the link below:

 

Hello,

 

Thank you for your answer but when I check if I can install a new firmware with iCUE I had the message thazt 3.22 is the last version ...

https://www.corsair.com/us/en/blog/DarkCore-Firmware

FYI : iCUE version : 3.13.94

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