Jump to content
Corsair Community

Error windows, software icue


cristiano980
 Share

Recommended Posts

Good evening, for a few weeks now I have been continuously visualizing the following error:

Origin

Runtime Broker

 

Summary

Has stopped working

 

Date

14/03/2019 06:25

 

State

Report sent

 

Description

Path of the application that generated the error: C: Windows System32 RuntimeBroker.exe

 

Signature of the problem

Problem event name: MoBEX

Package Full Name: Microsoft.WindowsFeedbackHub_1.1805.2331.0_x64__8wekyb3d8bbwe

Application name: praid: runtimebroker07f4358a809ac99a64a67c1

Application version: 10.0.17763.1

Application timestamp: d42c5158

Module name with errors: ucrtbase.dll

Module version with errors: 10.0.17763.348

Timestamp module with errors: 26a80883

Exception offset: 000000000006e91e

Exception code: c0000409

Exception data: 0000000000000007

SO version: 10.0.17763.2.0.0.256.48

Local Setting ID: 1040

Additional information 1: 8e45

Further information 2: 8e45b4f964e59f812268c345acda94a5

Further information 3: 2afe

Further information 4: 2afe07cfc477b0935e9b2ad228dedb50

 

More information on the problem

Bucket ID: 0d27410ff1df983ab0211798f368449b (1162236124524463259)

 

ucrtbase.dll is a dll connected to the icue software, moreover every time I turn off the computer this also appears:

 

Origin

Corsair.Service

 

Summary

Has stopped working

 

Date

14/03/2019 07:24

 

State

Report sent

 

Description

Path of the application that generated the error: C: Program Files (x86) Corsair CORSAIR iCUE Software Corsair.Service.exe

 

Signature of the problem

Problem event name: CLR20r3

Problem signature 01: Corsair.Service.exe

Problem signature 02: 3.13.0.11

Problem signature 03: 5c52e5e1

Problem signature 04: System.Management

Signature problem 05: 4.7.3190.0

Signature problem 06: 5b6947cb

Signature issue 07: 8a

Signature problem 08: 51

Problem signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX

SO version: 10.0.17763.2.0.0.256.48

Local Setting ID: 1040

Additional information 1: 2beb

Further information 2: 2beba6fb4680d73a8c78ca7c24ccdb46

Further information 3: 900a

Further information 4: 900ace4b71a5dd638cea219188cb9500

 

More information on the problem

Bucket ID: e9766d44275eea45f07c79dfa4df20ca (1187958403169722570)

 

do you know what it can depend on and if there is a solution?

Thank you

Link to comment
Share on other sites

  • 3 weeks later...
  • Corsair Employees

ucrtbase.dll is a general dll associated with C++. It's not specifically related to iCUE. According to the error, that's related to some Windows Feedback message that pops up that I guess isn't operating correctly on your system. Why do you think this is associated with iCUE?

 

The second error is likely just Windows force closing iCUE during shutdown, which can generate an access error in the driver. It doesn't indicate an actual issue.

Link to comment
Share on other sites

 Share

×
×
  • Create New...