Vinsanity Posted March 1, 2019 Share Posted March 1, 2019 I installed this cooler on my i5 9600k a few days ago. The cooler works perfectly and both fans run without issue. The only problem I am having is that one of my fans isn't getting any RGB. I noticed that one of the male connectors on the y coming off the pump only has 3 pins where as the other one has 4. Am I missing a pin? Am I connecting something wrong or do I have a bad fan? I have a ticket open with Corsair Any help is appreciated. Thanks Link to comment Share on other sites More sharing options...
DevBiker Posted March 1, 2019 Share Posted March 1, 2019 No, it's not missing a pin, that's exactly how it should be. What happens when you switch the fans on the connectors? Link to comment Share on other sites More sharing options...
Vinsanity Posted March 1, 2019 Author Share Posted March 1, 2019 Okay good. I just wanted to make sure. I couldn't find a picture or video that showed it. When I switched connectors then neither fan gets RGB but both run. Link to comment Share on other sites More sharing options...
Sho Posted March 1, 2019 Share Posted March 1, 2019 They are both labeled with a 1 make sure you you don't plug the second fan in the number 1 slots. Link to comment Share on other sites More sharing options...
Vinsanity Posted March 1, 2019 Author Share Posted March 1, 2019 When I plug the number one fan into the the 1 slots and then the 2 fan into the second than both fans spin but neither get RGB Link to comment Share on other sites More sharing options...
Glzmo Posted March 2, 2019 Share Posted March 2, 2019 (edited) Here is another couple of things you could try to rule out a hardware issue: 1. Start the latest version of iCue (download and install it if you haven't done so yet), then under Lighting Setup, check if it's set to use the proper fans (for the H115i RGB Platinum it should be "ML RGB Series Fans", but check both your fans to ensure they are both ML RGB Series, just in case someone has switched them out in the package or whatever). 2. Go to Lighting Effects->Hardware Lighting and set a desired effect. This is the effect that will play whenever iCue isn't running (on PC startup, shutdown etc.). 3. Go to Lighting Effects on top and set a (software) lighting effect. This will be the effect that will display while iCue is running. 4. Restart Windows. See if this fixes it for you. If not, then you likely have a cooler that needs to be replaced. Edited March 2, 2019 by Glzmo Link to comment Share on other sites More sharing options...
Vinsanity Posted March 6, 2019 Author Share Posted March 6, 2019 None of that worked either. Is it possible I have a faulty fan and not a faulty pump? From what I read it's possible to blow the RGB lights if you plug it into the wrong volts. Link to comment Share on other sites More sharing options...
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