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Problems with newly released Dominator Platinum RGB


ceevee369
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Bought the brand new Dominator Platinum RGB 3200 C16 model.

 

Issue 1: DDR does not remember the iCue settings ("effects not saved to device")

Example: Finish a game, full system should go back to Profile 1, but the DDR's decide to use another color pattern. (Green / blue mixed vs Blue profile only)

 

Issue 2: iCue informs me that there is new firmware available but not able to download

Where can I find the image (if it exists already?)

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Hello ceevee369

 

Sorry to hear that you are having issues. What is your software version? Have you tried reseating the modules? Do you you have other devices and do they switch back to the normal profile once the game is exited? What game is it?

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Bought the brand new Dominator Platinum RGB 3200 C16 model.

 

Issue 1: DDR does not remember the iCue settings ("effects not saved to device")

Example: Finish a game, full system should go back to Profile 1, but the DDR's decide to use another color pattern. (Green / blue mixed vs Blue profile only)

 

Issue 2: iCue informs me that there is new firmware available but not able to download

Where can I find the image (if it exists already?)

 

Are you running in Hardware of Software mode?

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